Call Center -Remote (CT)
Any city, CT, US, 99999
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center -Remote (CT) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
What we're looking for
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
- Currently Work from home with expectations of returning to the office in East Hartford in the future
- Training 8 am – 4:30 pm Monday - Friday
- Shift 8:30 – 5 p.m. after training Monday - Friday
- Candidate must live in CT.
- Bilingual is a plus.
#LI-REMOTE #LI-JW1
The pay range for this position is …
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Orientation
Benefits/Perks401(k) employer match 401(k) match Career development Comprehensive health benefits Development academies Educational Assistance Flexible Vacation Flexible vacation policy Generous, flexible vacation policy Health benefits Inclusive workplace Leadership and technical development academies Leadership development Medical Technical development academies Vacation policy Work flexibility Work From Home
Tasks- Collaborate with team members
- Follow up with clients
- Leadership
- Respond to client inquiries
- Training
Collaboration Communication Computer Customer service Development Healthcare Help desk software Innovation Leadership Medical Microsoft Office Microsoft Office Applications Oral communication Problem-solving Technology Training Written and oral communication
Experience2 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9