Business Systems Specialist

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As a Business Systems Specialist at Vanta, you will manage the internal support queue for our GTM systems, including Salesforce, Outreach, LeanData, and related platforms. You will provide support to internal users encountering system errors and issues, with a focus on troubleshooting, problem-solving, and maintaining data integrity through tools like DemandTools and DupeBlocker.

The mission of the Business Systems team is to deliver scalable, integrated solutions that empower the GTM and Finance teams to achieve their goals, maximize revenue, and enhance operational efficiency. By streamlining processes and enhancing data accuracy, the team supports informed decision-making and operational excellence.

This role will contribute to Vanta’s mission by ensuring that our GTM systems are reliable and easy to use. You will troubleshoot and resolve issues for internal users, ensure system integrity, and support the seamless integration of systems that provide accurate, actionable data.

What you’ll do as a Business Systems Specialist at Vanta:

• Manage the internal support queue: Own and manage the support queue for GTM systems, including Salesforce, Outreach, Chilipiper, and LeanData, troubleshooting issues and resolving errors encountered by internal users.

• Debugging: Identify, troubleshoot, and resolve system errors and technical issues to ensure system stability and functionality.

• Maintain data cleanliness: Use tools such as DemandTools and DupeBlocker to manage deduplication efforts and ensure data integrity within Salesforce and related systems.

• System configuration: Build and modify Salesforce Flows, validation rules, and other configurations. Create fields, objects, and automations to support business processes and company initiatives.

• Collaborate cross-functionally: Work closely with stakeholders from GTM and Finance teams to troubleshoot issues and implement effective solutions.

How to be successful in this role:

• Experience: 2+ years working with Salesforce, particularly in a support or administrative role.

• Salesforce Administration Expertise: Hands-on experience with Salesforce administration, particularly in building and managing Flows and ensuring data quality.

• Problem-Solving: Strong analytical and problem-solving skills to resolve system errors and optimize processes.

• Attention to Detail: Ability to maintain high standards of accuracy and ensure data cleanliness.

• Collaboration: Excellent interpersonal skills and the ability to work across teams and translate technical information for …