Business Systems Analyst - Remote
Santa Clara, CA, United States
Company Description
US-based only
Must reside in the US
Must have US work authorization
PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress.
PayNearMe has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $1B in payments monthly. We’re headquartered in Silicon Valley with our employees distributed all across the U.S. Help us solve our clients’ biggest payment problems.
We are seeking a highly skilled and motivated Business Systems Analyst with a strong background in scripting, application configuration, and optimization. The ideal candidate will have hands-on experience with popular business applications such as Zapier, Salesforce, Jira, and Zendesk. While expertise in all platforms is preferred, experience with similar applications will be considered.
Job Description
Application Configuration:
- Configure and customize Salesforce, Jira, Zendesk, and other relevant applications to meet the specific needs of our business processes.
- Collaborate with cross-functional teams to understand requirements and translate them into effective system configurations.
Scripting and Automation:
- Develop and maintain scripts to automate repetitive tasks and enhance the efficiency of workflows.
- Implement automation solutions, like Zapier, to streamline processes and reduce manual intervention.
Optimization:
- Continuously analyze and optimize process performance to ensure maximum efficiency.
Data Analysis:
- Utilize data-driven insights to identify opportunities for process improvement.
- Work with stakeholders to gather and analyze data, providing actionable recommendations for workflow enhancements.
Collaboration:
- Collaborate with IT, sales, customer support, and other teams to understand their unique requirements and challenges.
- Act as a liaison between technical and non-technical teams to ensure seamless integration of applications into daily operations.
Documentation:
- Maintain comprehensive documentation of configurations, scripts, and processes to facilitate knowledge transfer and ensure system stability.
Training and Support:
- Provide training and support to end-users on application functionality and best practices.
- Troubleshoot and resolve issues related to application configuration and optimization.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
- 8+ years of hands-on experience in a technical role, such as Engineer, Business Systems Analyst, or Data Analyst, with proven ability to independently implement …
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Must have US work authorization Must reside in the US
Benefits/Perks13 scheduled holidays Base salary Base salary per year Communication expense stipend Company-sponsored life and disability insurance Flexible time off Holidays In-person team meet-ups Life and Disability insurance Medical benefits Paid parental bonding leave Paid Sick Leave Paid sick leave, jury duty, bereavement Premium medical benefits Reimbursement for peripheral equipment Scheduled holidays Stock options Team meet-ups Volunteer time off WFH setup reimbursement
Tasks- Analyze data
- Collaborate with teams
- Configure applications
- Develop scripts
- Document processes
- Optimize processes
- Process Improvement
- Provide training
Application configuration Automation Communication Data analysis Go Integration Javascript Jira Optimization Payments Process Improvement Python Sales Salesforce Scripting Training Zapier Zendesk
Experience8 years
EducationBachelor's degree in Business Bachelor's degree in Computer Science Bachelor’s degree in Information Technology Bachelor’s Degree in Related Field Business Computer Science Related Field
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9