Business Systems Analyst - Remote

As a Digital Delivery Business Systems Analyst (BSA) at ICF, you will apply your analytical and critical thinking skills to help solve client challenges. As a Delivery BSA, you will own and drive the work for your projects, you will work in a fast-paced and diverse environment, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth. This role requires strong analytical and documentation skills in a digital development environment, and the ability to properly prioritize, own and drive the work, multi-task, and work collaboratively in an Agile environment.

The Work

ICF supports federal and state agencies with the web development and content management support related to the enhancement and maintenance of an agency’s main website, typically built on the Drupal Content Management System (CMS). We develop, modernize, and enhance exisiting sites to align with the agency’s strategic goals. The technical support team consists of delivery support, Drupal developers, UX/UI, analytics, and Product Managers (PdM).

Responsibilities:

• Support all aspects of the digital (web and mobile) software development cycle including requirements, design, stakeholder engagement, testing, and delivery of citizen facing systems.
• Elicit requirements using interviews – both internal and external, document analysis, questionnaires, business process descriptions, use cases, scenarios, business analysis, and existing system analysis.
• Document requirements using variety of techniques including BDD-style specifications, user stories, acceptance criteria, workflow diagrams, UML diagrams, use cases, and user guides.
• Manage requirements traceability information and track requirements status throughout the project.
• Communicate (both verbal and written) with business units and/or the client, that rely on that information to define system requirements or organizational processes.
• Facilitate team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items and drive user feedback.
• Document user experience (UX) design discussions, write requirements in Confluence, and decompose requirements into user stories in Jira.
• Perform various types of testing, define test scenarios and test cases, execute tests, and document test results.
• Collaborate with subject matter experts, designers, and user experience researchers in an Agile environment.
• Suggest areas for improvement in internal processes along with possible solutions.
• Work with the Scrum Master and serve as backup as needed.

Minimum Qualifications:

• Bachelor's degree
• 2+ years of experience in gathering, refining, and prioritizing requirements for digital products.
• 2+ years of experience working with cross-functional teams (Engineering, Experience, Delivery, Product Management) to build digital products using an Agile methodology.
• Must be able to …