Business Systems Analyst (Part-time, On-Call) - Remote

As a Part-Time Digital Delivery Business Systems Analyst (BSA) at ICF Next, you will apply your analytical and critical thinking skills to help solve client challenges. As a Delivery BSA, you will own and drive the work for your projects, you will work in a fast-paced and diverse environment, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth. This role requires strong analytical and documentation skills in a digital development environment, and the ability to properly prioritize, own and drive the work, multi-task, and work collaboratively in an Agile environment.

Responsibilities:

• Support all aspects of the digital (web and mobile) software development cycle including requirements, design, stakeholder engagement, testing, and delivery of citizen facing systems.
• Elicit requirements using interviews – both internal and external, document analysis, questionnaires, business process descriptions, use cases, scenarios, business analysis, and existing system analysis.
• Document requirements using variety of techniques including BDD-style specifications, user stories, acceptance criteria, workflow diagrams, UML diagrams, use cases, and user guides.
• Manage requirements traceability information and track requirements status throughout the project.
• Communicate (both verbal and written) with business units and/or the client, that rely on that information to define system requirements or organizational processes.
• Facilitate team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items and drive user feedback.
• Document user experience (UX) design discussions, write requirements in Confluence, and decompose requirements into user stories in Jira.
• Perform various types of testing, define test scenarios and test cases, execute tests, and document test results.
• Collaborate with subject matter experts, designers, and user experience researchers in an Agile environment.
• Suggest areas for improvement in internal processes along with possible solutions.
• Work with the Scrum Master and serve as backup as needed.

Required Qualifications:

• Bachelor's degree or equivalent years of additional experience
• 2+ years of experience in gathering, refining, and prioritizing requirements for digital products.
• 2+ years of experience testing digital products via manual and/or automated testing.
• 2+ years of experience working with cross-functional teams (Engineering, Experience, Delivery, Product Management) to build digital products using an Agile methodology.

Preferred Qualifications:

• Experience working with Drupal-based websites.
• Scrum Master/Agile certification or training.
• RFP/RFQ experience.

Professional Skills:

• Experience in the development of technical documentation – requirements specifications, use cases, design specifications, test plans and test scripts, and other supporting system documentation.
• Strong analytical skills, especially business process analysis and diagraming using …