Business Systems Analyst (Part-time, On-Call) - Remote
Nationwide Remote Office (US99)
As a Part-Time Digital Delivery Business Systems Analyst (BSA) at ICF Next, you will apply your analytical and critical thinking skills to help solve client challenges. As a Delivery BSA, you will own and drive the work for your projects, you will work in a fast-paced and diverse environment, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth. This role requires strong analytical and documentation skills in a digital development environment, and the ability to properly prioritize, own and drive the work, multi-task, and work collaboratively in an Agile environment.
Responsibilities:
- Support all aspects of the digital (web and mobile) software development cycle including requirements, design, stakeholder engagement, testing, and delivery of citizen facing systems.
- Elicit requirements using interviews – both internal and external, document analysis, questionnaires, business process descriptions, use cases, scenarios, business analysis, and existing system analysis.
- Document requirements using variety of techniques including BDD-style specifications, user stories, acceptance criteria, workflow diagrams, UML diagrams, use cases, and user guides.
- Manage requirements traceability information and track requirements status throughout the project.
- Communicate (both verbal and written) with business units and/or the client, that rely on that information to define system requirements or organizational processes.
- Facilitate team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items and drive user feedback.
- Document user experience (UX) design discussions, write requirements in Confluence, and decompose requirements into user stories in Jira.
- Perform various types of testing, define test scenarios and test cases, execute tests, and document test results.
- Collaborate with subject matter experts, designers, and user experience researchers in an Agile environment.
- Suggest areas for improvement in internal processes along with possible solutions.
- Work with the Scrum Master and serve as backup as needed.
Required Qualifications:
- Bachelor's degree or equivalent years of additional experience
- 2+ years of experience in gathering, refining, and prioritizing requirements for digital products.
- 2+ years of experience testing digital products via manual and/or automated testing.
- 2+ years of experience working with cross-functional teams (Engineering, Experience, Delivery, Product Management) to build digital products using an Agile methodology.
Preferred Qualifications:
- Experience working with Drupal-based websites.
- Scrum Master/Agile certification or training.
- RFP/RFQ experience.
Professional Skills:
- Experience in the development of technical documentation – requirements specifications, use cases, design specifications, test plans and test scripts, and other supporting system documentation.
- Strong analytical skills, especially business process analysis and diagraming using …
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Benefits/PerksCareer development opportunities Equal opportunity employer Flexible work arrangements Inclusive workplace Reasonable accommodations Remote-first company
Tasks- Analysis
- Analyze business processes
- Collaborate with cross functional teams
- Collaborate with subject matter experts
- Communication
- Development
- Develop technical documentation
- Documentation
- Facilitate team meetings
- Meet deadlines
- Navigate change
- Shape the future
- Stakeholder Engagement
- Technical Documentation
- Testing
- Training
Agile Agile Methodology Analysis Analytical Attention to detail Business Business Analysis Business Process Business Process Analysis Communication Confluence Critical thinking Design Digital Documentation Drupal Engineering Feedback Jira Management Microsoft Microsoft Visio Organization Organizational Policy Scrum Software Development Stakeholder engagement Teams Technical Technical Documentation Technology Services Testing Training User Stories UX Visio
EducationBachelor's Bachelor's degree Business Communication Education Engineering Environment Equivalent Management Policy
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