Business Systems Analyst

Job Description

Location: US remote

We’re looking for an experienced Business Systems Analyst to join our team and play a key role in optimizing our ERP and related financial systems. You will be responsible for reporting, system customizations, administration, and user support.

In this role you would implement, enhance and maintain key business systems like NetSuite, Coupa, Blackline and Revenue systems (Zuora/ARM). You’ll work closely with cross-functional teams to gather requirements and then document them. Design new solutions based on the requirements, perform testing and then implement these new systems/enhancements. You will also manage custom reports, manage integrations, and fine-tune system performance, ensuring our ERP adapts to the evolving needs of the business. If you enjoy solving complex challenges and streamlining processes, this is the perfect opportunity for you.

Key Responsibilities:

•   Collect requirements and produce quality functional design for new business application solutions and related IT processes.
•  Execute the solutions with tight coordination with direct stakeholders and other key stakeholders across the company.
• Support and maintain current business solutions and guide users for maximizing adoption and value from the solutions.
• Meet IT Service SLA and customer satisfaction KPIs.
• Maintain clear documentation of business processes, system configurations, and project updates
• Support the preparation of compliance reports.

Qualifications:

• 3-4 years of experience in implementing and supporting ERP NetSuite in a global, public Hi-Tech environment.
•  Hands on experience in NetSuite and one or more of - Coupa, Blackline and Revenue Systems like Zuora Revenue or NetSuite ARM. 
•  Proven ability to handle multiple tasks with shifting priorities and timeframes.
•  Creative problem-solving skills with a strong ‘can-do’ attitude.
•  Proven ability to gain cooperation and collaborate with others.
•  Team player with excellent interpersonal skills.
•     Excellent written and verbal communication skills, including the ability to convey technical information to non-technical staff. Proficient in English (verbal and written).

Personal Characteristics:

•     Strong analytical capabilities with a keen interest in systems and data.
•     Reliable with a strong sense of ownership.
•     Effective collaborator; able to work well with colleagues, managers, customers, and vendors.
•     Eager to learn and adapt.
•     Service-oriented with a proactive aptitude and a strong can-do approach.
•     Highly organized with the ability to thrive in a fast-paced environment.

What would be a plus:
 

•     Background in Data Warehouse design, ETL and large data sets.
•     Knowledge of SQL. Databricks and python experience a plus

The pay range for this position is $60,959 - $177,798. The actual pay will vary based on geographic location, job requirements, professional experience, and other factors. 

In addition, Chegg offers a comprehensive benefits plan for eligible employees, including medical, dental, vision, life and supplemental life insurance, short-and long-term disability, mental health support, parental leave, paid time off, volunteer time off, paid holidays, 401(k) with matching contributions, Flexible Spending Account (FSA) and Health Savings Account (H.S.A.) options, an Employee Stock Purchase Plan, an Employee Referral Program, Tuition Reimbursement, and other benefits found at: https://www.chegg.com/about/working-at-chegg/benefits/

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

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http://www.chegg.com/about/working-at-chegg/benefits/

Chegg is an equal opportunity employer