Business System Analyst #24202

Job Description:

We are seeking an intermediate GPS ServiceNow Team member with exposure to Agile Product Owner tasks to join our ten-person team supporting the United States (U.S.) Army. As the bridge between our development team and stakeholders. You will use your creativity to define and prioritize product features, gathering and documenting requirements, and lead cross-functional teams to design, develop, and deliver enterprise-wide Digital Transformation solutions. Your expertise in UX research will be instrumental in guiding product design decisions and driving user-centric innovation in this customer-facing role.

Key Responsibilities:

1. UX Research:

• Conduct user and stakeholder interviews and interpret app telemetry to gather insights into user behavior and preferences.
• Analyze research findings to identify user pain points, needs, and opportunities for improvement.
• Translate user insights into actionable recommendations for product features, and user stories.

2. Product Ownership:

• Translate stakeholder objectives into concise business questions based on their needs and translate customer needs into executable requirements/user stories.
• Work closely with the development team to ensure clear understanding of user stories and
• Manage cradle-to-grave product development lifecycle for new apps/bots and enhancements.

3. User-Centric Design:

• Collaborate with developers to create intuitive and engaging user interfaces that enhance the overall user experience.
• monitor and iterate on product designs based on user feedback and usability testing results.
• Provide Change Management and process improvement recommendations across all product delivery phases to focus on key stakeholders, minimize disruptions, and drive successful adoption of new tools and processes.

4. Stakeholder Communication:

• Facilitate communication and collaboration between stakeholders, project team, and other cross-functional teams.
• Cultivate strong customer relationships.
• Present product updates, app training, and project progress to stakeholders, soliciting feedback and incorporating input into product roadmap planning.

Qualifications

• Master’s Degree in Accounting, Finance, Information Technology, or Business Management or CPA or CISA or PMP or CGFM or CDFM, AND 4 years of experience with federal financial management, AND 2 years of federal accounting experience.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.

Desired:

• Proven experience as a Product Owner or similar role in an Agile Scrum environment; experience leading, shaping, and developing innovative digital solutions.
• Certification in Agile (e.g., Certified Scrum Product Owner), UX research, and/or UX design is a plus.
• Military or Army experience or knowledge.
• Secret Clearence

Join Our Team:

• If you are passionate about leveraging UX research to drive product innovation and thrive in a fast-paced Agile environment supporting the Army, we'd love to hear from you! Join us in shaping the future of our products and delivering exceptional user experiences. Apply now to become a key member of our team!

Experience Requirements:

• 4 years of experience with federal financial management.
• Experience in ServiceNow GRC implementation.
• Previous Army experience preferred.

Certification Requirements:

Mandatory: No mandatory requirements

Education Requirements:

Mandatory: Master’s degree in Accounting, Finance, Information Technology, or Business Management

Waiverable/Substitutable: Bachelor’s degree and one of the following certifications: CDFM, CGFM, CICA, PMP (No waiver required for bachelor’s degree and one of these certs)

Work Type:

Remote

Clearance Requirements:

DoD Secret ** Must have an active clearance for initial consideration