Business Support Specialist HAS

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:  

The role of the Business Support Specialist is to provide basic level support within Workplace Solutions i related to direct bill customer accounts and loan accounts by partnering with value stream partners to provide business, product and process knowledge to process simple client changes and/or money movement requests in order to provide our customers with an excellent experience.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

The Contributions You’ll Make:

• Business requirements identification, definition, and documentation
• Communicating business requirements to other organizational units within the BU; to other BU’s or enterprise entities in support of product design, development, and roll-out activities
• Coordination of project, support, and as required operational/business/financial audit activity.
• Providing oversight of Service Provider’s activities relating to Service Provider’s attainment and maintenance of required licensing and/or certification requirements over time
• Provide oversight of Service Provider’s informal workflows and manual processes to ensure achievement of desired results and successful outcomes.
• Handle original paperwork, documents, and other workflow related activities that remain onshore in support of BU operational requirements.
• Coordinate …