Business Support Officer

Contract Type   Fixed Term Contract / Secondment Contract length   6 months Working Pattern   Full time - flexible working may be considered Working Hours   35 hours Salary   £22,651.23 Location Options   Hybrid - home based and Birmingham Function Type   Administration and Business Support  

An exciting opportunity has arisen within SRA's Business Support Unit for a Business Support Officer role.

As Business Support Officer, you will be responsible for delivering high quality business support services to our internal and external stakeholders and customers.

You will provide an excellent level of customer service, answer telephone calls, handle written enquiries and deliver a variety of different services to our customers. The role requires you to be customer focused with the ability to professionally handle daily demands while achieving excellent quality results.

You will support various departments in accordance with business needs, giving you the opportunity to develop your knowledge of the organisation. You will also review your own workload regularly to accommodate changing work priorities and be flexible to carry out necessary ad hoc administrative tasks when required.

What’s in it for you?

• You will gain knowledge of the functions within Business Support along with practical experience.
• Be part of an excellent proficient performing team who provide invaluable support to a variety of internal operational teams across the organisation.
• Experience the culture of working within Business Support.
• Help deliver excellent customer service in our operational delivery.
• Gain some experience that will strengthen any future job applications.
• Additional 3% of annual basic salary for you to choose the benefits that best suit your lifestyle and personal situation.
• Pension - We will contribute 1½ - 2 times your contribution, up to 12.25%. So, if you contribute 7%, you will enjoy the maximum combined contribution of 19.25%.
• 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme.
• Access to employee discount vouchers for savings on High Street brands, travel and supermarkets.
• Life Assurance cover of 4 times basic salary.
  

 What we are looking for

• Good customer service, data entry and administration skills.
• Confidence in communicating with our customers either by telephone or email.
• Accuracy and an eye for detail.
• Experience in drafting letters or emails.
• Working unsupervised when required, and as part of a team.
• Ability to manage conflicting priorities.
• Competent IT skills including use of Microsoft Word/Excel.

Useful information

• There is a role profile attached at the bottom of this advert which details the full skills and experience we are looking for.
• Interviews will take place week commencing 11 November 2024 via MS Teams.
• A suitable start date will be discussed with the successful candidate, however we do forecast this to be around 2 January 2025.
• This role will be based in the office 1-2 days a week, and from home rest of the week.
• If you have any questions about the role or organisation that aren’t answered on our website or in the advert, please contact us via recruitment@sra.org.uk

Please use the apply button at the bottom of the advert.

Please upload a cover letter that provides examples against the criteria listed above within the 'What we are looking for' section and address how your knowledge, skills and experience relate to the role requirements. We suggest answers are kept to one A4 page.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

Closing date: 3 November 2024 at 23:55

The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards. We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.

Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation. Attached Role Profile   22.08.10 Business Support Officer role profile.docx – 536KB Opens in a new window
Converted File 22.08.10 Business Support Officer role profile.docx.pdf – 58KB Opens in a new window Vacancy closing date: 03/11/2024, 23:55

The Solicitors Regulation Authority is an Equal Opportunities Employer.

Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.

Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.

 We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.

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