Business Process Optimization Program Manager

Overview

It's an exciting time to be a member of the Fisher Investments Technology Department! We're investing in the future of our firm's technology and are building our team to achieve global growth. We are looking for a Business Process Optimization Program Manager to join this growing team.

The Opportunity:

The Business Process Optimization Program Manager helps to assess needs across the corporation, managing resources to re-engineer processes and events affecting the efficient running of the organization. You will report directly to the VP of Business Process Optimization.

The Day-to-Day:

• Manage the program to ensure the elements are completely and efficiently meeting the business requirements
• Manage all phases of project from envisioning through deployment
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Based on evaluation, makes recommendations to management regarding solutions to resolve business problems
• Assess requirements to deliver program components and sub-components, which may include implementation of solution, staffing of the projects, timelines.
• Establish and maintain all timelines and budgets related to their section of the program
• Coordinate all departments related to the program which may include IT, and Finance, Third-party Vendors and Business Users
• Proactively manage changes in program scope, identify potential crises, and devise contingency plans
• May work with department personnel, Business Analysts and Project Managers to evaluate current business processes and requirements
• If needed, creates and manages vision and scoping documentation, program schedule, project checklists
• Identify and manage program dependencies and critical path
• Coach, mentor, motivates and supervises program team members and contractors, and influence them to take positive action and accountability for their assigned work
• Develop best practices and tools for program execution and management
• Work onsite, under direct supervision, in a team-based and open office environment

Additional responsibilities may include:

• Oversee the enterprise process management program, focusing on driving measurable process creation and improvements company-wide
• Effectively communicate and gain agreement with senior stakeholders and key business partners to align program priorities with organizational goals and objectives
• Manage the portfolio of projects and educational programs to establish and maintain a culture of continuous improvement
• May be responsible for managerial responsibilities and development of a team responsible for effectively implementing business process management practices throughout …