Business Process Consultant Lead

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This position is responsible for aiding in or leading the development and implementation of complex consulting projects. Represents the business area in strategic planning activities and provides recommendations based on best practice benchmarking, data analysis and forecasting. Consults with clients to identify current and future business needs of large scale complex end-to-end processes. Provides oversight for research, design, build, testing, deployment, analysis, administering, and maintaining environments.

Key Responsibilities

• May direct the work of other staff members or lead a virtual cross functional team.

• Applies best practices when summarizing, consolidating, and presenting findings and recommendations to senior leaders and officers.

• Gathers and analyzes business and stakeholder requirements. Collects and analyzes process data to initiate, develop and recommend business practices and procedures.

• Understands departmental cost structure and touch points to other areas. Initiates implementation of solutions that positively impact profitability and operational efficiencies.

• Initiates and supports business optimization efforts to enable effective and efficient delivery of valued services.

• Ensures successful completion of projects by supporting organizational objectives and anticipating future impacts and needs for adaptations and changes in end-to-end processes at a global or enterprise level.

• Collaborates with service engineers, technology, architects, vendors, and business clients to ensure that the modified hardware and software technology components interact appropriately.

• Manage efforts to implement hardware and software technology components by analyzing the current system environment using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software.

• Represents the business area in strategic planning activities with senior level executives.

• Demonstrates understanding of business unit and/or industry systems, processes and requirements

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 5 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Continual Improvement Process, Data Compilation, Strategic …