Business Process Analyst

HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it's needed most.

Be part of an organization built on teamwork, innovation, mutual respect, and equality for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status. 

We lead with empathy above all else, and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day.

Position Overview:

HealthSnap is seeking an experienced Business Process Analyst to help drive operational efficiency and process optimization across the organization. This role will focus on analyzing, documenting, and improving business processes, ensuring they are scalable, efficient, and aligned with organizational goals. The Process Analyst will collaborate with stakeholders across departments to identify pain points, recommend solutions, and support process standardization and automation efforts.

Success in this role requires strong analytical skills, attention to detail, and the ability to translate complex business operations into structured, efficient workflows. Candidates with prior experience in

the healthcare industry or regulated environments will have an advantage, as understanding compliance, operational constraints, and industry-specific best practices will be key to driving meaningful improvements.

Key Responsibilities:

Process Analysis & Documentation:

• Evaluate and document existing business processes, identifying inefficiencies and areas for optimization.
• Develop process maps, workflows, and standard operating procedures to improve clarity and standardization.
• Work with teams to ensure documentation remains up to date and reflects current business needs.

Process Optimization & Improvement:

• Identify opportunities to streamline workflows and reduce operational bottlenecks.
• Work with stakeholders to design and implement process improvements using industry-standard methodologies.
• Support automation efforts and recommend tools or approaches to enhance efficiency.

Stakeholder Collaboration & Communication:

• Partner with teams across departments to gather requirements and understand business challenges.
• Facilitate process improvement discussions and …