Business Operations Team Leader

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

As an Business Operations Team Leader on the Benefits Business Operations team you will lead the strategy and execution of our automation initiatives. You will oversee the performance and scalability of automation operations, ensuring they align with Gusto’s business goals. You will guide the team in solving complex challenges, establish best practices, and foster collaboration across cross-functional stakeholders. Additionally, you will be accountable for defining and prioritizing team-wide goals, delivering high-impact results, and championing the integration of advanced technologies to elevate our operations.

About the Team:

The Automation Operations Team’s purpose is to orchestrate innovation through the seamless integration of cutting-edge automation and carrier technologies. The Automation Operations team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees.

Here’s what you’ll do day-to-day:

• Provide strategic leadership and oversight for the Automation Operations Team, ensuring alignment with organizational priorities and delivering impactful outcomes
• Develop and execute a comprehensive roadmap for automation and carrier technology initiatives, enabling scalability and innovation in benefits administration
• Lead managers and individual contributors in optimizing automation processes, fostering a culture of excellence, collaboration, and continuous improvement
• Serve as a key leader in cross-functional collaborations, aligning automation initiatives with broader product, engineering, and business goals
• Analyze operational and business performance data, identifying trends and implementing strategies to drive automation efficiency and effectiveness
• Partner with executive leadership to communicate progress, surface opportunities, and advocate for resources to support automation initiatives
• Act as a thought leader, staying ahead of industry trends and incorporating best practices to advance automation capabilities
• Manage escalations for complex issues, ensuring effective resolution and implementing preventative measures for long-term success
• Drive employee development and succession planning, ensuring the team is …