Business Operations Manager

Our mission is to make higher education accessible and affordable for everyone. We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast.

We build tools that help people feel in control of their financial future, including:

• Private student loans - low rates, people-first service, and flexible payments.
• Student loan refinancing - break free from high-interest rates or monthly payments.
• Scholarships - access to thousands of scholarships to help students pay less.

Earnies are committed to helping students live their best lives, free from the stress of student debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together! 

The Business Operations Manager will report to the General Manager

As the Business Operations Manager you will:

• Assist the General Manager in identifying business trends and opportunities for growth and efficiency improvement.
• Act as an internal consultant, collaborating with multiple stakeholders to optimize team efficiency.
• Lead business initiatives from conception through implementation, managing business case development, scope, costs, risks, decisions, and milestones.
• Collaborate cross-functionally with Product, Design, Engineering, Marketing, Operations and Data & Analytics to drive growth initiatives.
• Manage the relationship with external banking partners, ensuring regular check-ins, approvals for marketing materials, and updates on results.
• Shape the future of Earnest's Student Lending and Refinancing businesses by driving key growth initiatives.
• Optimize team efficiency and enhance operational outcomes.
• Influence executive decision-making through strategic project insights and recommendations.
• Strengthen external partnerships, leading to improved results and business growth.
• Achieve measurable success through key performance indicators and business performance metrics.

About You:

• 5+ years of experience in strategic consulting, investment banking, corporate strategy, business operations, or product management.
• Proven ability to solve complex problems in fast-paced environments and drive business outcomes.
• Strong organizational, communication, and project management skills, with a history of working with cross-functional teams and executive stakeholders.
• A self-starter with the ability to execute complex projects with minimal guidance.

Even Better:

• Experience in the financial services or consumer lending industry.
• MBA preferred.

#LI-JP1

A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, and budget. This range may be modified in the future.

Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including: 

• Health, Dental, & Vision benefits plus savings plans
• Mac computers + work-from-home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• Restricted Stock Units (RSUs)
• 401(k) plan to help you save for retirement plus a company match
• Robust tuition reimbursement program
• $1,000 travel perk on each Earnie-versary to anywhere in the world 
• Competitive days of annual PTO
• Competitive parental leave

What makes an “Earnie” culture: 

• Drivers – Drivers are satisfied by making things happen, not coming along for the ride. They feel a strong sense of ownership for their projects and teams and demand high standards from themselves and others.
• Humility – Humble team players check their egos and consider the team’s needs above their own. They are self-aware of their strengths and opportunities for improvement.
• Growth Mindset – People with a growth mindset approach challenges and failures as learning opportunities. They seek feedback to improve, give feedback to others, and genuinely want to perform well. 

At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.  

Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.