Business Intelligence Lead

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 The Business Intelligence Lead solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Business Intelligence Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Humana has articulated a strategic vision to drive digital adoption and a digital first strategy. The Experience Transformation Business Intelligence team provides support by partnering with our digital product owners and enterprise partners in understanding not only the digital footprint but also the upstream and downstream impacts of digital behavior. We are dedicated to improving the experience of our associates, members, prospects, and providers through delivering reports, analytics, outcomes, and insights, as well as working with other analytics/reporting teams across the enterprise to support our digital strategy.

The Business Intelligence Lead solves complex business problems and issues using a variety of internal Humana data and tools. The Business Intelligence Lead works closely with product leaders, engineers, and designers to deliver insights related to digital activity, efficiency, emerging trends, process improvement, pilot measurement, and member, provider and associate experience. As a Business Intelligence Lead, you will:

• Build strong trusting partnerships with product leaders to support digital products/assets, varying from program to program, and team to team.

• Be the first touchpoint for product leader data needs, responsible for identifying solutions both home-grown and in partnership with other data and analytic teams, including our own data science team.

• Evaluate the effectiveness of the digital product strategy and recommend adjustments when needed to drive outcomes.

• Lead the design, development, implementation, and evaluation of measurement strategies used to move our business forward and elevate our OKRs in the right direction.

• Both present and prepare product leaders to present insights on their teams and programs leading to improvement, operational efficiency, and trend savings.

• Support data and report process efficiency including through automation, documentation, and best practices, delivering consistent look-and-feel to end-users.

• Assess and improve current data and reporting environment related to digital products.

• Work closely with associates and senior leaders across the enterprise to solicit input, guide data-backed problem solving, and make recommendations to advance the digital strategy.

• Contribute to the shared growth and education of your immediate team related to technology, data measurement and best-practices, and other professional development activities.

• May require 5% travel if outside of Louisville

Use your skills to make …