Business Continuity Manager

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Teladoc Health is looking for a Business Continuity Manager to join our Operations and Governance Team. This role will focus on developing, maintaining, and testing Business Continuity Plans (BCPs), conducting Business Impact Analysis (BIA), and ensuring the company’s resilience during disruptions. A key role in maintaining certifications, conducting audits, and leading BCDR-related training initiatives.

In addition to BCDR responsibilities, the role will support other governance activities within the Operations and Governance team, including process improvement, policy development, ISO certifications, internal/external audits, and alignment of continuity efforts with operational needs. The role will collaborate across departments, use effective communication to drive a culture of integrity, and track performance metrics to recommend continuous improvement opportunities.

Essential Duties and Responsibilities

• Business Impact Analysis (BIA): Conduct and facilitate BIAs to identify critical business processes, assess risks, and prioritize recovery strategies across departments.
• Business Continuity Planning: Develop, update, and maintain comprehensive Business Continuity Plans for all critical business functions to ensure timely recovery in case of disruptions.
• Testing & Drills: Lead and coordinate regular continuity tests and drills (including tabletop exercises and full-scale simulations) to evaluate readiness and identify areas for improvement.
• Certifications & Audits: Assist in maintaining relevant industry certifications (e.g., ISO 22301, SOC 2, etc.) and lead internal/external audits.
• Training & Awareness: Develop and deliver business continuity training programs for employees at all levels to ensure ongoing awareness and preparedness.
• Documentation & Reporting: Maintain up-to-date documentation of all continuity plans, risk assessments, test results, and compliance activities.
• Continuous Improvement: Regularly review and assess the effectiveness of continuity plans, procedures, and strategies, providing recommendations for enhancements.
• Cross-Department Collaboration: Work closely with key stakeholders across the organization, including IT, legal, security, and operations, to ensure alignment and integration of continuity plans.
• Incident Response and Recovery: Partner with the BCDR Program lead to execute BCDR plans during disruptions, ensuring timely and effective recovery of critical operations. Conduct post-incident reviews and recommend improvements to enhance future responses.

Supervisory Responsibilities

No

Qualifications Expected for Position:

• Required Experience:
  • Minimum of 5+ years of experience in technology or healthcare industry, business continuity, risk management, governance, or a related field.
  • Strong understanding of business continuity principles & practices, disaster recovery, and risk management frameworks.
  • Experience with conducting Business Impact Analysis (BIA) and developing Business Continuity Plans (BCPs).
  • Knowledge of industry standards and best practices (e.g., ISO 22301, NIST 800-34, etc.)
  • Proven ability to manage multiple projects and priorities in a fast-paced environment.
  • Familiarity with the healthcare industry and understanding of critical operational functions in telemedicine and virtual healthcare.
  • Bachelor’s degree in business administration, Management, or a related field.
• Preferred Experience:
  • Experience with business continuity software and tools is a plus
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in performance management software and tools (SharePoint, Power BI, Microsoft tools a plus)
  • Ability to manage multiple projects and priorities effectively.
  • Strong leadership and team collaboration abilities.
  • Master’s degree, relevant certification (e.g., PMP, Six Sigma, Business Continuity Professional Certification) a plus.
• Key Competencies:
  • Strategic Thinking: Ability to develop and implement long-term BCDR strategies that align with business objectives.
  • Problem Solving: Strong analytical skills to identify risks and develop effective mitigation strategies.
  • Leadership: Demonstrated ability to lead and motivate cross-functional teams.
  • Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
  • Adaptability: Ability to thrive in a dynamic environment and adjust plans as necessary to address emerging threats.

Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Travel: ≤10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

The base salary range for this position is $110,000- $120,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.