Business Analyst

The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
We are seeking a detail-oriented and analytical Business Analyst to support our Data and AI Solutions team. You will play a crucial role in understanding and translating business needs into technical requirements for data and AI products. You will work closely with AI Product Managers, Data Product Managers, Solution Architects and cross-functional teams to ensure that our solutions meet the needs of our customers and align with our business objectives.
Key Responsibilities
Requirement Gathering:Conduct interviews, workshops, and surveys to gather business requirements from stakeholders.Analyze and document business processes, workflows, and requirements to ensure a clear understanding of business needs.
Documentation:Create detailed business requirement documents (BRDs), use cases, and process flow diagrams.Develop technical requirement documents (TRDs) in collaboration with product managers and technical teams.
Data Analysis:Analyze data to identify trends, patterns, and insights that inform business decisions.Work with data scientists and analysts to interpret and communicate findings to stakeholders.
Stakeholder Communication:Serve as a liaison between business stakeholders and the technical team, ensuring that business needs are effectively communicated.Facilitate meetings and presentations to communicate project status, risks, and issues.
Solution Design and Validation:Assist in the design and development of data and AI solutions by providing business context and insights.Participate in testing and validation of solutions to ensure they meet business requirements and quality standards.
Performance MonitoringDevelop key performance indicators (KPIs) to measure the success of data and AI solutions.Monitor and report on the performance and impact of implemented solutions, providing recommendations for improvement.
Project Management SupportSupport project planning, monitoring, and reporting to ensure that projects stay on track and meet business objectives.Assist in managing project timelines, resources, and deliverables.
Continuous ImprovementIdentify opportunities for process improvements and efficiency gains.Stay updated on industry trends and best practices in business analysis, data, and AI.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
• 3+ years of experience in business analysis, preferably in a data or AI-focused environment.
• Understanding of data architecture principles and data pipeline processes, including ETL/ELT frameworks.
• Experience working with data warehousing solutions, data lakes, and cloud-based data platforms.
• Familiarity with data modeling techniques and tools, as well as data governance practices.
• Basic understanding of AI/ML concepts, including model development, training, and deployment processes.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Proficiency in business analysis tools and methodologies (e.g., Visio, Lucidchart).
• Familiarity with data analysis tools and programming languages such as SQL, Python, or R is a plus.
• Experience with Agile methodologies and tools such as Azure devops is a plus
• Strong organizational skills and attention to detail.

Protective’s targeted salary range for this position is $76,500 to $94,155. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.
This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.
Employee Benefits:  We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.    Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.
Accommodations for Applicants with a Disability:If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com.This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process. Apply