Business Analyst, SRM Team-Remote

At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.

Always aware. Always Guiding. Never Restricting or judging.

Mindr and our family of brands have helped millions of individuals to live and drive responsibly. Intoxalock, a subsidiary of Mindr, is the country’s largest ignition interlock provider (IIDs) in the United States and the only company working to assist individuals in successfully navigating the often-daunting DUI process. For more than 30 years, Intoxalock has helped millions of people get back on the road safely after a DUI, prevent impaired driving, and save lives.

We are proud to have pioneered alcohol-specific fuel cell technology that sets the industry standard. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We assist customers who are required to install an IID to regain their driving privileges after a DUI incident. We are headquartered in Iowa, operate in 48 US states, and have over 5,000 installation locations across the country, allowing us a strategic advantage in the marketplace, where our customers can find a convenient location within minutes from where they live or work.

We hire people who we expect will produce exceptional results, inspire positive changes within the company and deliver amazing service to our clients, which includes consumers, attorneys, state associations and more. We are a workplace you can be proud of. We’ve been named a Top Workplace for several years running and again in 2024 for national employers. Our products stopped an average of 26,000 intoxicated start-ups each month and 29 million in the last decade.

We are hiring a Business Analyst-Remote. 

The Business Analyst will focus on defining requirements and acceptance criteria to improve processes, products, services, and software through data analysis. The Business Analyst will facilitate cross-functional departmental communication and interactions between Technology and the Business to improve system efficiencies. Assess processes, determine requirements, and deliver recommendations to stakeholders. Interpret business requests by understanding what the systems need to do, how do they do it, identify and collaborate with appropriate stakeholders, and obtain acceptance criteria alignment.

Duties and Responsibilities:

1. Area of system focus will be on Jurisdictional needs for accurate and timely reporting and data access in collaboration with State Compliance, State Relations, and Legal teams by interpreting business needs into specific deliverables and tracking to completion.

2. Leadership

a. Identifies opportunities for improving business processes and using technology to eliminate problems that affect productivity, output, distribution and ultimately, the bottom line.

b. Serves as a liaison between Business teams and Technology to provide systems support and analysis and to leverage technology solutions to meet business needs.

c. Prioritizes work in collaboration with Leadership and resolves SRM related user support issues, coordinating with Technology and Business teams when appropriate.

d. Researches capabilities of current applications and systems and evaluates whether functionality exists that is not yet implemented that would benefit current and future business needs.

e. Creates detailed business requirements analysis to recommend business process enhancements as it relates to SRM systems based on stakeholder input. Continually evaluates, establishes, and implements initiatives to streamline and automate processes.

f. Maintain excellent system knowledge and knowledge of current and emerging industry trends.

g. Author and/or update process documentation as required.

3. Collaboration and Communication

a. Develops a very good understanding of the business domain with superb “people person” skills and exceptional communication skills to develop meaningful stakeholder relationships.

b. Understands the needs of multiple stakeholders and facilitates the negotiation of requirements amongst them.

c. Identifies the current- and assist with implementing future-state business processes.

d. Assists the business stakeholders envision the future and how their work will need to change to improve and support the future.

e. Maintains active and close communication and collaboration with Leadership and SRM Team.

f. Partners with business owner(s) on requirements, understanding and communicating the success criteria, and how technology can advance the business.

g. Engages with business leaders and users to understand how data-driven changes to processes, products, services, software, and hardware can improve efficiencies and add value.

h. Clearly articulates recommendations balancing them against what's technologically feasible and financially and functionally reasonable in addition to understanding how recommendations could affect other business aspects/departments/processes.

i. Works to improve products, tools, software, services, or processes.

j. Creates detailed business analysis, outlining problems, opportunities, and solutions for the Business.

k. Assists with budgeting and forecasting as necessary.

4. Problem Solving, Execution and Management

a. Attention to detail and processes are critical.

b. Identifies, analyzes, and reports data trends, and be able to share that information with others and apply it on the business side.

c. Prioritizes, monitors, and manages results through planning, attention to detail, and decision making.

d. Provides end user support to include problem determination, resolution, and training.

e. Ability to manage multiple projects/business needs from beginning to implementation.

5. All other duties as assigned.  

Job Requirements:

1. Minimum of 5 years Business Analyst or related experience demonstrating progressive knowledge and growth in responsibilities.

2. Excellent oral and written communication skills.

3. Excellent interpersonal and consultative skills.

4. Facilitation skills.

5. Analytical thinking and problem solving.

6. Exceptional time management skills.

7. Detail-oriented and capable of delivering a high level of accuracy.

8. Organizational skills.

9. Knowledge of business structure and familiarity with project management software and agile development.

10. Stakeholder analysis.

11. Requirements engineering.

12. Costs benefit analysis.

13. Processes modeling.

14. Strong collaboration and teamwork skills.

15. Nice to have SQL skills. 

Why work for us?
Check out this list of a few of the many good reasons why we are a Top Workplace:
• Salary range is $81,375-4105,000 depending on experience + potential 5% annual bonus incentive + 401(k) + benefits.
• We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
• Mindr won the 2023 Top Workplace Award locally and nationally–and 2024 Best Place for Working Parents Award.
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
• A comprehensive and highly competitive benefits package, including:
-Health Insurance, Dental Insurance and Vision Insurance
-401(k)
-Paid Holidays
-Paid Time Off
-Ongoing Professional Training online via Litmos
-And more

Equal Opportunity Employer
It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.