Business Analyst

You desire impactful work.
 

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 500 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

The Business Analyst, serve as liaison between external customers and support services. Assists with IT changes and is responsible for incidents and service requests associated with application operations and/or client project activity. Help drive resources towards operational results in the areas of systems, platforms and applications.

What you will do

• Work with multiple IT functions including infrastructure, applications, project managers and customers/stakeholders in the initiation, tracking, status, follow-through and resolution of incidents, provisioning of requests and implementation management of change.

• Work with IT shared service teams for all problem management, release management, server/environment requests, platform issues, database and system administration events, helpdesk activities, network issues and global security audit concerns.

• Ensure customer service excellence by consistent communications, root cause analysis documentation, and process improvements.

• Provide technical and/or business application support to business partners and team members in the areas of functionality, architecture, operating systems and databases for complex application systems

• Assist with planning and execution of system monitoring strategies

• Provide training and guidance to team members and business partners as required

• Develop and maintain effective business relationships

• Apply proper change management protocols for all production moves, including ticket creation, communications, approvals, rollback procedures, test evidence, and support.

• Coordinate efforts associated with third-party evidence provider changes.

• Coordinate standards for all technical operations defined.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience required

• 3+ Years of information systems experience in, or related to, an IT Service Management role or IT Operations support function required

• 5+ Years of IT Support, Call Center Experience, Process Management Experience preferred

• Ability to understand, map and document complex processes and systems required

• Ability to be flexible when needed, take initiative, and demonstrate accountability. Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions. required

• Intermediate oral and written communication skills demonstrating ability to share and impart knowledge. Ability to develop reports and analysis documents using various tools and techniques. required

• Intermediate investigative, analytical and problem solving skills. Ability to translate business needs …