Business Analyst

Position Summary

This position is responsible for designing and analyzing business processes necessary to achieve the business goals and objectives.  This position is also responsible for providing subject matter expertise on process knowledge, improvement opportunities, and process performance analysis and measurement. Through knowledge of NU systems and consultation the Business Analyst will provide clear and concise documentation to business leaders, I.T. Software Development, and Quality Assurance. A Business Analyst is responsible for UAT (User Acceptance Testing) and to see projects and tasks through the full SDLC (Software Development Life Cycle).

Essential Functions:

• Participates in the design and enhancement of operational systems, business processes, and reports
• Prepares “BRDs” (Business Requirements Document) and “FSDs” (Functional Specifications Document, and recommendations
• Assesses project and/or business needs and produces supporting data and reports 
• Charts existing business processes in order to define current business activities for the development of procedures and models
• Manages projects related to suggested changes 
• Research, review, and analyze the effectiveness and efficiency of existing processes and develops strategies for enhancing or further leveraging these processes 
• Prepare recommendations or alternatives for improving processes 
• Develops and documents business processes including documenting business rules, flow charts, and inter-department workflow
• Owns tasks and projects through full SDLC
• Prepares UAT test cases and coordinates UAT with business leaders 
• Reasonable and consistent attendance to fulfill requirement of the position
• Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor’s degree preferred; and 3+ years relevant experience in analysis; or equivalent combination of education and experience.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills:

• Ability to participate as an active team member of the team and organization and work toward a common goal. Contributes fully to team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives. 
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes.  Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Working knowledge, principles and practices of office management/systems within a higher education environment, preferred. Demonstrates an understanding of underlying organizational issues.
• Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
• Ability to drive towards achieving measurable and challenging goals to support organizational success. Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
• Knowledge of flow-chart software (like Visio).
• Knowledge of SQL query creation.
• Knowledge of the SDLC process.
• Knowledge of both Waterfall and Agile methodologies.
• Knowledge of ticketing system like Jira
• Knowledge of major systems like CRMs (Customer Relations Management), SISs (Student Information Systems), LMSs (Learning Management Systems)

Location: Remote

Travel: Travel seldom required

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

Compensation Range:

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.