Business Analyst

Company Description

Merkle is a data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that inspire people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology guide improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description

We are looking for a Senior Business Analyst (BA) with a background in Adobe Commerce to join our dynamic agency team. We are looking for someone with 4+ years of experience in an Agile environment and a subject matter expert on Adobe Commerce platforms and serving as a consultant to our external partners.

Responsibilities:

• You will be a subject matter expert on Adobe Commerce. Having a comprehensive understanding of the ecommerce ecosystem, including CRM, ESP, OMS, ERP, and related technologies.
• You will facilitate Sprint activities, ensuring Agile principles are applied using Scrum methodology.
• You will elicit requirements during the discovery phase, collaborating with designers to create visual mockups that represent client needs.
• You will work with architects to understand the technical approach, create functional specifications, and manage the development backlog by creating and prioritizing tickets.
• You will visualize requirements through the creation of process flows, data flows, and other diagrammatic tools.
• You will collaborate with Product Owners to maintain and refine the product backlog, ensuring understanding of our client goals.
• You will support Quality Assurance (QA) by developing test cases and facilitating User Acceptance Testing (UAT) to ensure the final product meets client expectations.
• You will report into the Senior Business Analyst Manager

Qualifications

• 4+ years of experience in a client-facing role (consultancy or agency preferred).
• Expertise in Adobe Commerce and familiarity with the broader ecommerce ecosystem.
• Experience collaborating on Agile teams in different time zones.
• Translate needs into functional specifications.
• Experience delivering high-quality solutions and consulting with partners.
• Comfortable simplifying and presenting information to partners.
• Experience completing Sprint activities, including Sprint planning, reviews, and retrospectives.
• Adobe Business Practitioner certifications (AEM, Target, Analytics).

Additional Information

The anticipated base salary range for this position is $59,000k-$96,025k. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Our incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com.

This job is fully remote.

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About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.