Business Analyst (Hybrid, Washington DC)

We are looking for a motivated, customer-oriented Business Analyst to join our growing digital services team at Coforma.
This role will join a cross-functional team on an existing contract with the Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA). As a Business Analyst, you’ll support FMCSA with a collection of web-hosted Tableau dashboards that facilitate quick, reliable, and accurate access to FMCSA data reporting (e.g., budget and financial reporting, grants management, tracking motor carrier vetting activities). 
You’ll work on an established, Agile development team to iteratively develop, enhance, and refine new and existing dashboards that both expand and bolster FMCSA’s business operations. In addition, you’ll be instrumental in the team’s delivery of user support and training to FMCSA users. 
The Business Analyst role has historically been a gateway into other departments; therefore, priority will be given to applicants who are interested in learning and growing into other roles in the future. The ideal candidate will seek to embrace this chance to explore and grow their skill sets and capabilities in an emergent setting, while directly contributing to the growth and maturation of our technical capabilities.
If you’re passionate about improving lives through digital products and services, then Coforma is an excellent company for you.
Location: Hybrid (In-office 3-4 days a month)
$103,000 to $114,000 Annual Salary + Benefits + Growth PotentialPlacement within this range will be based on the competency level of the candidate. An offer will be made at one of the following tiers:
Tier 1: $103,000 — Meets minimum qualification/experience requirements. Beyond onboarding, will need additional guidance and training to perform key responsibilities of the role.Tier 2: $108,500 — Experienced and fully-competent. Beyond onboarding, can independently perform key responsibilities of the role.Tier 3: $114,000 — Highly-experienced and can perform all responsibilities of the role at a higher level than expected once onboarding is completed.
To honor our company-wide equitable pay system, the posted salary range and corresponding tier salaries are non-negotiable.
The job posting for this role will close by 5:00pm PT on Friday, June 28, 2024.The desired start date for this role is late July/early August 2024.
This is a hybrid role (remote and in-office) that is required to report to the Department of Transportation FMCSA office in Washington, DC 3-4 times a month. Applicants must reside within commuting distance of the Department of Transportation FMCSA office to be considered for this position.

What You'll Do (Responsibilities)

• Analyze the business objectives of various stakeholders and develop solutions that fit their business needs
• Understand business requirements and translate them into specific software requirements
• Develop use cases, user stories, and acceptance criteria
• Proactively seek business needs and requirements across diverse customer and stakeholder environments as well as the broad team, and lead/drive work efforts as necessary
• Work closely with the technical team to continually improve application functionality, design, and usability
• Perform data reconciliation and quality/accuracy testing
• Maintain SharePoint site content for a variety of user support information and processes (e.g., FAQs, access request guidance, user guides)
• Monitor shared user support email box and engage directly with stakeholders and users for all types of inquiries (e.g., account/access issues, training/demos, enhancement requests)

Who You Are (Requirements)

• 3+ years of experience in a Business Analyst or similar role
• Full-time resident of the United States with the ability to obtain a Public Trust determination and pass a DOT Background Investigation
• Ability to report on-site to the Department of Transportation FMCSA office in Washington, DC 3-4 times a month
• Ability to work in a highly agile environment where work planning and execution occurs iteratively (baseline is weekly but often adapts to emerging needs from the customer)
• Ability to work and directly engage with a diverse group of stakeholders (sometimes independently)
• Strong time management and coordination skills with the ability to adapt to changes
• Experience defining data and business process requirements
• Grasp of the principles, theories, and concepts of the Agile software development life cycle
• Intermediate proficiency with Tableau

Preferred Qualifications and Experience

• Prior experience working on federal contracts is strongly preferred
• Prior experience working at the Department of Transportation
• Current, active Public Trust determination
• Proficiency with Microsoft 365 applications (SharePoint, Teams, etc.)
• Working knowledge of JIRA or similar tracking tools
• Automation experience

Other

• Internet: Will prioritize and maintain access to strong, reliable internet when working remotely, except when on vacation or holiday
• Security: Will keep the highest security practices to ensure privacy and security of Coforma and client information given the nature of our work, even when on vacation
• Travel Flexibility: Outside of monthly in-office work requirements and upon request with advanced notice, will attend in-person events such as meetings, workshops, and trainings as assigned
• Brand Representation: Will represent Coforma professionally and sincerely, modeling our Company Values in all interactions

We Don't Care About

• Whether or not you have a degree of any kind
• Whether your educational major, if you had one, is related to this role
• Whether or not you have GitHub contributions
• Whether or not you have worked at a well-recognized company
• Whether you’re sure that you check every single box perfectly

We Do Care About

• Your passions, professional or otherwise
• Your well-informed opinions about design, technology, teams, and process
• You

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Due to the nature of our work with the federal government, this role is required to work from the contiguous United States.
We're Coforma
The stress of job searching can make you wonder if you’re enough. Studies have even shown that women and people of color are less likely to apply for jobs when they don’t meet every qualification. We believe that you ARE enough, and that it’s okay not to meet every requirement. We’re building a culture that’s authentic, inclusive, and diverse. If you’re excited to work with us but not sure you check every box, apply anyway! You may be just right for this role or another one.
About Us
We use creativity to get results for clients and the communities they serve.
We’ve honed a modern, agile, user-centered approach that elevates human needs through thoughtfully-designed systems and products.
From connecting families in crisis at the US border to improving the way governments consume COVID-19 mobility data through a more accessible and user-friendly tool, we’re dedicated to improving people’s lives through thoughtful technology products and services. Together. Our cross-functional team works closely with each other and with our government, nonprofit, and commercial partners to research, design, and build better products and services.
Coforma employs over 150 talented creators. Our leadership has decades of experience in improving government digital services from a civic service mindset, and a strong record of developing innovative technology solutions for government, enterprise, and nonprofits.
We thoughtfully integrate design into product development. We are experts in leading the design and development of products to meet business goals, build alignment, and deliver value through technically feasible and iterative design activities.
Business objectives and human beings are at the center of our work. We work very closely and collaboratively with our partners, from solicitation through to delivery, to ensure that the solution provides a high level of value to the business. Accessibility is never overlooked in our work, and our iterative approach validates the utility and delight of the final product.
Equal Opportunity & Inclusive Workplace
Coforma is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factors that are protected from employment discrimination under federal law.
We are committed to ensuring accessibility and equal opportunity and offering reasonable accommodations to those with disabilities. We adhere to the guidelines set forth by the Americans with Disabilities Act and all relevant federal, state, and local laws concerning disability discrimination and accommodation. To request a reasonable accommodation for the application or interview process, please email talentops@coforma.io.
About Public Trust and Other Background Investigations
Due to the nature of our client and project work, most roles may require a National Agency Check and Inquiries (NACI), Moderate Background Investigation (MBI), Background Investigation (BI) or other relevant investigations as needed. Additional information regarding background evaluations or investigations can be found on the U.S. Office of Personnel Management website (opm.gov). Apply