Business Analyst, C2 (Bilingual FR/EN)

Location: work from anywhere

Here's how you will contribute to the success of the company

Our team goal is to facilitate service management (ITSM) with C2 ITSM, a complete and innovative software. You will contribute to this goal by managing the software implementation projects for new or existing clients, as well as by training users to benefit from it to the maximum. Succeeding in this role implies a good understanding of customers' business processes in order to  execute them as efficiently as possible. To do this, you will work with the development and sales teams.

Here's what your day-to-day will look like in this role

• Manage the client's implementation project: planning, follow-ups, delivery schedules and budgets.
• Analyze processes, needs and customer requests in order to detail them and propose functionalities adapted to their business reality.
• Analyze and understand the customer's technical ecosystem in order to integrate C2 ITSM with other software and platforms.
• Write various documentation (project plans, customer requirements specifications, knowledge bases, customized reports, etc.).
• Train administrators and super users of the software in order to maximize their use of the solutions.
• Participate in the sales cycle by conducting demos to potential clients.

Here's what you need to have and master to get the job

• Bachelor's degree in business technology management or equivalent experience.
• Minimum of 3  years of experience in software implementation, integrated business solutions and/or project management.
• Bilingual, oral and  written (French and English).
• You have customer satisfaction and teamwork at heart.
• Excellent understanding of business processes and ability to quickly grasp business needs and issues.
• Knowledge of recognized methodologies and frameworks (ITIL, PMBOK, AGILE, Lean, Six Sigma, etc.) is considered an asset.
• Experience in project management an asset.
• Experience with Power BI is considered an asset. 

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

• A base salary ranging between $68,320 to $97,600
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

At Sherweb, we believe in pay transparency and fairness. The salary range provided is intended to give an indication of what you might expect for this role. However, we recognize that each candidate brings a unique set of skills and experiences. As such, the final compensation package will be tailored to reflect the specific qualifications and expertise of the chosen candidate, ensuring that we remain competitive and equitable in our offerings.

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

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