Building Home claims adjuster

Home based – Building Home claims Adjuster

Aviva are looking for an experienced Building Home claims adjuster to assess/ validate lower to mid complexity, under £10,000 using virtual technology and using your core knowledge of building pathology expertise to create the required schedule of works to provide the customer with a financial settlement option, or utilising our panel of network contractors, supporting the customer throughout the journey.

A bit about the job:

Working within a driven and customer focused team, committed to delivering the right outcome for our customers, in line with consumer Duty.

You will demonstrate effective cost management on all claims, evidenced by control of cost/indemnity within policy cover, demonstrating accurate policy interpretation, understanding principles of insurance, and our core philosophies and standards. The role is to provide accurate settlements for our customers, whilst delivering exceptional customer service.

You will be dealing with predominantly, EOW, storm, accidental damage, fire, impact, malicious damage- your role will be to complete a virtual assessment & build a schedule of works using cutting edge technology which will form the option of a cash settlement for our customer. The options to the customer are cash or utilising our panel Network.

Your role will involve working alongside a large team collaborating as an E2E system with a share vision of our Aviva Strategy to achieve the best outcomes for the business and our customers.

Skills and experience we’re looking for: 

• Excellent knowledge of the insurance industry related to home insurance policies and claims management, Understanding of Financial Conduct Authority/ Financial Ombudsman and Consumer Duty Legislation and how these impact claim

• Understanding of underwriting risks, peril related damage, policy interpretation, limits, endorsements and how these impact the delivery of the settlement, experience identifying and managing vulnerable customers.

• Strong communicator, ideally the candidate will have a “customer focus” attitude, Problem solver/continuous improvement focus and participation.

• Working knowledge of health and safety regulations and other relevant legislation including Asbestos regulations, and accurate handling of these

• Commitment to building own knowledge, technical, theory and practical, through mentoring, undertaking courses and independent learning, Experience creating schedule of works using defined schedules of rates

Qualifications:

• BDMA accreditation (desirable)

• Accreditation to CII, CIOB, CILA, RICS (desirable)

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Salary £32,000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please email dylan.wood@aviva.com