Brokerage Operations Representative

Location Designation: Hybrid - 5 days per month (Monday-Friday)

When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

Business Unit Overview:

Join Service, the engine powering exceptional experiences for New York Life's clients, agents, and beneficiaries.  You'll play a vital role in creating seamless customer experiences that build trust and loyalty. Whether directly supporting clients throughout their life insurance needs, crafting strategic initiatives, or building innovative digital solutions, your work directly impacts the quality of every interaction. 

Role Overview:

The Brokerage Operations Representative will be responsible for working with clients to resolve highly sensitive, time critical issues with financial implications.  They will be processing time-sensitive customer transactions that require review, research and communication with agents and clients to obtain proper course of action.

What You'll Do:

• Electronic updating and processing of money movement transactions, including: check and stock deposits, check, EFT and wire disbursements, rollovers, internal journals, establishing standing payment instructions, periodic investment plans, and Roth Conversions for brokerage accounts

• Responding to customer and agent inquiries in a timely, efficient, and professional manner by quickly identifying the need and formulating an accurate response or solution

• Learn and maintain an understanding of IRS, FINRA, SEC, DOL and other regulatory agencies rules and guidelines

• Learn and maintain a basic understanding of core products in relation to brokerage accounts

• Demonstrate advanced knowledge of operational procedures, company policies, and industry principles

What You'll Bring:

• Bachelor's degree- Finance and Business discipline preferred; High school diploma or GED required

• 2+ years of experience in the Financial Services industry, with understanding of stocks, bonds, and mutual funds and industry regulations/procedures required

• Excellent verbal and written communication

• Positive, customer focused attitude with a desire to exceed customer exectations

• Must be able to operate in a team environment and contribute to the company and team goals

• Strong technical and analytical skills required

• Ideal candidates will pursue the SIE & Series 7 FINRA licenses

*This role requires on-site training for the first month. On-site training will be 3 days a week (Tuesday-Thursday)*

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Pay Transparency

Salary Range:  $40,000-$55,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 91031