Brokerage Enablement Manager

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial opportunities for them.

For more information, visit https://www.onereal.com

Location: Remote - US. Candidates MUST be based in the United States to be considered.

Job Summary:

We are seeking a Brokerage Enablement Manager to join our Operations team at Real.  The Enablement Manager leads our Enablement Coordinator team which supports the brokerage by serving as the face of the company with various departments of real estate, realtor associations and other vendors. The manager is responsible for ensuring team understanding of operating procedures and overseeing Real’s ability to maintain a good standing with all licensing entities and authorities.  

Duties/Responsibilities:

• Monitor team performance, both at a team and individual level. Ensuring required work is completed  & deadlines are met.

• Manage Brokerage Enablement Coordinators & Admin team in India, including ownership of performance, training, team meetings & escalation point

• Meet 1:1 regularly with team members to facilitate development conversations

• Create a supportive and collaborative environment for all team members

• Complete regular QA reviews of team members completed Zendesk tickets to provide actionable feedback

• Identify challenging processes & escalate to leadership for improvement

• Ensure Real remains in good standing with departments of real estate & realtor associations 

Required Skills/Abilities: 

• Proven success in managerial role with comfort in providing feedback and developing team members

• Excellent written and verbal communication and presentations kills; extraordinary listening skills

• Strong problem solving and quick to learn operation processes

• Ability to adapt quickly to learn new technologies & processes

Education and Experience:

• Bachelor’s Degree

• 5+ years of proven experience in team management role

• Previous experience in residential real estate and technology a plus

• Previous work experience with customer service systems such as Zendesk preferred

Must Have: Ability to truly encompass our Company Core Values        

• Work Hard. Be Kind   

• “We” are bigger than “me”   

• Tech x Humanity

Physical Requirements: 

• Sit for long periods of time

• Lift a minimum of 20 pounds

Real Broker is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.