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Broker Experience Associate - United States - Remote

Who We Are:

TickPick is a fast growing technology company that is reshaping the secondary ticket marketplace. Through a combination of software development, product innovation and best in class customer experience, we have saved our customers over $60 million in service fees.

Since our launch in 2011 we have sold over $1 billion in tickets, and for the last five years, TickPick has been named a Deloitte Technology Fast 500 award winner and has landed on lists of Inc. 5000's and Crain's New York Business' Fast 50.

If you are passionate about solving complex problems and want to see your skills and experience have a direct impact on a fast growing company, TickPick is the place for you. We are building a diverse team, committed to providing the most innovative, transparent, and cost-effective ticket marketplace in the industry.

What You'll Do:

In this role, you'll respond to broker support inquiries while maintaining and cultivating relationships with our professional ticket brokers.

  • Respond to broker inquiries via email and phone in a professional and timely fashion;
  • Process refunds or credits and withhold seller payments;
  • Mitigate issues between buyers and sellers and de-escalate where necessary;
  • Understand broker software, making administrative changes for brokers as needed;
  • Identify operational areas of improvement and provide feedback on solutions;
  • Assist with venue mapping corrections delegated by the mapping team.

Requirements

  • Must be located in Tennessee, Texas, or Oregon
  • This is a full-time position (40 hours / 5 days a week) that requires you to work weekends, evenings, and some holidays
  • Minimum of 1+ years of customer service, sales or client relations experience
  • Bachelor Degree preferred
  • Excellent written and verbal communication skills
  • Technologically savvy
  • Highly skilled at multitasking
  • Live event ticketing software knowledge preferred
  • Proficient using:
  • Zendesk (or similar software);
  • G-Suite
  • Excel

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan Contribution (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • $100 Monthly Stipend to Attend Live Events

The estimated pay range for this role, is $19-$23 per hour. Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.

Diversity at TickPick:

At TickPick, we know that diversity of all types, in an environment that pursues equity and inclusion, strengthens our organization's culture. When our employees are representative of the communities we serve, with diversity in demographics and a broad set of backgrounds, we provide a superior experience for both our customers and our employees. Fostering an open and supportive environment where our employees are empowered and encouraged to bring their whole selves to the table enables TickPick to thrive. The diverse approaches and collaborative problem solving that result enable us to provide an innovative, nimble, and creative marketplace for our customers and sellers. This belief is central to who we are and what we do, and we are proud of it.

TickPick, LLC is proud to be an equal opportunity employer open to all qualified candidates regardless of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

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Job Profile

Regions

North America

Countries

United States

Benefits/Perks

Family Leave Health Care Plan Life Insurance Monthly Stipend to Attend Live Events Paid Time Off Retirement Plan Contribution Training & Development

Skills

Client Relations Customer service Excel G Suite Sales Ticketing software Ticketing Software Knowledge Zendesk

Tasks
  • Assist with venue mapping corrections
  • Identify operational improvements
  • Make administrative changes for brokers
  • Mitigate issues between buyers and sellers
  • Process refunds and credits
  • Respond to broker inquiries
Experience

1+ years

Education

Bachelor degree

Restrictions

Must be located in Tennessee, Texas, or Oregon

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9