Broker Experience Associate

Who We Are:

TickPick is a fast growing technology company that is reshaping the secondary ticket marketplace. Through a combination of software development, product innovation and best in class customer experience, we have saved our customers over $60 million in service fees.

Since our launch in 2011 we have sold over $1 billion in tickets, and for the last five years, TickPick has been named a Deloitte Technology Fast 500 award winner and has landed on lists of Inc. 5000's and Crain's New York Business' Fast 50.

If you are passionate about solving complex problems and want to see your skills and experience have a direct impact on a fast growing company, TickPick is the place for you. We are building a diverse team, committed to providing the most innovative, transparent, and cost-effective ticket marketplace in the industry.

What You'll Do:

In this role, you'll respond to broker support inquiries while maintaining and cultivating relationships with our professional ticket brokers.

• Respond to broker inquiries via email and phone in a professional and timely fashion;
• Process refunds or credits and withhold seller payments;
• Mitigate issues between buyers and sellers and de-escalate where necessary;
• Understand broker software, making administrative changes for brokers as needed;
• Identify operational areas of improvement and provide feedback on solutions;
• Assist with venue mapping corrections delegated by the mapping team.

Requirements

• Must be located in Tennessee, Texas, or Oregon
• This is a full-time position (40 hours / 5 days a week) that requires you to work weekends, evenings, and some holidays
• Minimum of 1+ years of customer service, sales or client relations experience
• Bachelor Degree preferred
• Excellent written and verbal communication skills
• Technologically savvy
• Highly skilled at multitasking
• Live event ticketing software knowledge preferred
• Proficient using:
• Zendesk (or similar software);
• G-Suite
• Excel

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan Contribution (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• $100 Monthly Stipend to Attend Live Events

The estimated pay range for this role, is $19-$23 per hour. Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at …