Branch Operations Mgr

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

A Branch Manager oversees all branch functions including overall responsibility for branch performance. A Branch Manager is responsible for leading, managing, and coaching a team of sales and service employees, including supervisors, to meet sales goals, meet all operational objectives, and create an excellent customer experience. This will include effectively resolving issues with customers and employees. A Branch Manager is expected to lead a successful branch by cultivating long-term business and consumer relationships to ensure branch growth through customer retention and developing customer relationships.

What you will do

• Oversees operational processes and approves transactions and exceptions
• Ensures a positive and engaging experience for customers and employees
• Resolves escalated customer issues and complaints
• Ensures operations are compliant with regulations and internal policies
• Leads in-branch customer engagement and development to achieve product sales and growth
• Oversees employee development including operations training, product knowledge, customer service, etc
• Oversees branch security and safety, may include training other employees
• Opens and closes the bank on his or her own, consistent with security policy
• Operates the branch in absence of officers and branch managers, when necessary and consistent with security policy
• Ensures proper branch coverage and scheduling
• Ensures professional development of staff
• Manages premises and facilities
• Works with branch manager to accomplish goals and objectives
• Prepares and conducts employee reviews (including disciplinary notices)
• Oversees hiring and placement …