Bot IVA Architect - US: Remote

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC is looking for an enthusiastic Developer to join our rapidly expanding Multi-Channel Solutions team. As a Senior Systems Software Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results. 

What You'll Be Doing

• Lead Voice and AI Self-Service solutions of large, multi-location contact centers
• Design, develop and implement call steering and voice and messaging self service applications using AI cloud services development environments
• Define requirements and business specifications to drive technical design
• Collaborate with project team members to provide input to design specifications
• Integrate to backend systems using web services, databases, and reporting
• Perform Unit Testing of developed code
• Assist with System and Functional Testing

What You'll Bring to the Role

• 4+ Years of Industry Experience working with Contact Center Technology
• 2+ Years of Technical Experience with IVA and Speech to Text service providers
• 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience
• Experience in managing large multi-site contact center implementations
• Experience managing development teams working with IVA & Speech applications. Familiar with call flows from IVR to CTI for call routing and screen pop
• Experience …