Book Sales Administrator - Fixed Term Contract - Remote, UK

Book Sales Administrator - Fixed Term Contract

Department: Product & Services

Employment Type: Fixed Term - Full Time

Location: Remote, UK

Compensation: circa £25,000

Description

The role of a Book Sales Administrator at Emerald Publishing is intended to provide general administrative support across the Books Sales Team, particularly around the holidays and during busy periods. A successful candidate will have a strong sense of teamwork, flexibility, and a willingness to learn new skills in support of the team and our stakeholders.

Please note - you will work mostly from home, but you will be required to attend our office in Leeds once a month for team days, and quarterly for company-wide events.

Day to day we’ll trust you to:   

• Manage invoicing and logistics for buybacks and special bulk purchases
• Monitor the Books Sales Inbox and address queries. Those queries may include, as examples:

o Obtaining quotes for our customers
o Order status/shipping enquiry with one or both of our distributors
o Liaising between our distributor and customers/vendors around standing order updates or status requests
o Answering stock & pricing availability questions

• Process orders received through the ICE Bookshop
• Communicate with customers about closing open invoices
• Compile needed information from other internal departments (i.e. Marketing, Publishing, Content Solutions, etc.)
• Provide submission grids to agents and customers
• Compile reports & links monthly for our agents
• Monitor Amazon metadata, orders and tracking, follow up with support tickets to resolve issues if necessary
• Review and process Faculty e-Inspection copy requests through Digicomps
• Send follow-up emails to faculty members about their Adoption decisions
• Communicate adoption information to relevant to agents
• Set up Books additional resources in our systems
• Compile and circulate miscellaneous sales reports as …