Biomedical Technician 3
Remote
Roles and Responsibilities:
Role Summary :
Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment. Drives customer satisfaction through Service Excellence. May, as part of their position, function as a Site Leader.
Responsibilities :
- Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations.
- Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
- Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction.
- Effectively communicate and partner with teammates and colleagues.
- Implement GE/customer facility contract and support customer and business goals/objectives.
- Lead, instruct, and assist technicians on basic and complex repairs/resolution.
- Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties).
- Proactively reach out to others on team (e.g., provide help, share best practices, mentor others).
- Share on-call responsibility.
- Document all repair actions and submit reports/summaries according to schedule.
- Ensure proper care of spares, tools, and test equipment, and ensure calibration.
- Maintain approved parts inventory.
- Manage vendor's service delivery processes in compliance with GE policies, as instructed.
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
- May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee).
- Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.
Qualifications :
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering,
- or related field and 4+ years of experience servicing medical equipment;
- OR equivalent military education and 4+ years of experience servicing medical equipment;
- OR High School Diploma/GED and 6+ years of experience servicing medical equipment.
- Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
- Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership).
- Experience interfacing with both internal team members and external customers as part of a solution
- based service process.
- Strong communication skills with the ability to communicate technical issues to the customer in …
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Remote U.S. based U.S. based positions only
Benefits/PerksAccident Insurance Challenging careers Competitive benefits package Competitive compensation Dental Great work environment Life, disability, and accident insurance Medical Medical, Dental, Vision Paid Time Off Professional development Tuition reimbursement Vision
Tasks- Compliance
- Documentation
- Document repair actions
- Evaluate biomedical equipment
- Lead technicians
- Maintain customer relations
- Maintenance
- Perform repairs
Biomedical Engineering Biomedical equipment Calibration Communication Compliance Customer relations Customer Relationship Customer Satisfaction Documentation Electrical Engineering Electronic Documentation Engineering IT Leadership Maintenance Mechanical Engineering Microsoft Office Problem-solving Process Repair Repairs Service Service Excellence Technical knowledge
Experience4 years
EducationAS Associate's Degree Bachelor's Bachelor's degree Biomedical Engineering Business Communications Electrical Engineering GED High school diploma High school diploma/GED Mechanical engineering Related Field
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9