Biomed Site Lead (Kingston, NY)

Job Title

Job Description

Support the Multi-Vendor Services (MVS) business as a Biomedical Equipment Site Lead for Philips customers in the Kingston, NY area. You will assume a leadership role for an empowered area of responsibility to manage and foster strong customer relationships through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements. 

Your role: 

• Perform preventative maintenance and service repair on biomedical equipment utilizing the service manual, OJT, OEM, or 3rd Party training. Provides training/mentorship/technical support to other service staff. 

• Identification and resolution of customer issues, providing the customer with the appropriate communication, and involving appropriate site service personnel.   

• Proactive identification of issues and providing creative, comprehensive solutions for customers which go beyond simple break/fix. 

• The Site Lead must demonstrate the ability to take ownership and lead in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Team or the customer at any level. May be required to manage multiple issues simultaneously. 

• Establishes credibility and trust while focusing on fixing the customer as well as the medical products. Sets realistic customer expectations. Interfaces with end-users, department managers and supervisors on routine issues. 

• May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management 

• May be required to be available 24 x 7 via phone or pager, work alternate shifts, rotate in an on-call status. 

You're the right fit if:  

•  Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering and/or CBET certification. 

• 7+ years servicing medical equipment is strongly preferred. 

• 1+ years of previous lead/supervisory experience in the medical industry preferred. 

• PC competency, to include basic knowledge of word processing, spreadsheets, databases. 

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.   

How we work together 

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the …