Billing/Scheduling Associate I - Psychiatry

Scheduled Hours40

Position SummaryObtains insurance information, referral forms, and counsels patients on financial assistance over the phone or by email. Schedules and coordinates patient appointments over the phone or by email, with no patient contact.

Job Description

Primary Duties & Responsibilities:

• Obtains insurance information from patients and counsels alternative ways for financial assistance.

• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.

• Reviews schedule for new patients, updating when necessary.

• Calls patients with appointment time reminder, obtaining insurance information and referral forms.

• Explains billing process to patients, answers incoming inquiries from patients and third-party payers.

• Works with others to solve relatively simple problems.

• Assists patients with insurance questions regarding the billing process.

• Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities.

• Works Relatient patient reminder system results and contacts patients or makes scheduling changes.

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This JobWashington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (1 Year)

Skills:

Customer Service, Detail-Oriented, Financial Information, Insurance, Interpersonal Communication, Medical Terms, Organizing, Prioritization, Scheduling

GradeG04-H

Salary Range$16.40 - $22.12 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and …