Billing Support Agent (Remote- US Based)

Job Summary

The Support Billing Agent is responsible for managing and resolving a wide range of customer billing and subscription-related issues. This role demands a strong understanding of Gingr’s billing processes, customer service skills, and the ability to handle complex situations with professionalism and empathy. The Billing Agent will work closely with customers to ensure their subscription needs are met while also supporting the company's customer retention goals. 

Responsibilities 

• Assist customers with billing inquiries, including invoice clarification, payment issues, and pricing questions. 
• Resolve billing disputes, provide clear explanations for charges, and process refunds, credits, and adjustments as needed. 
• Investigate and resolve payment failures, declined transactions, and other billing-related issues. 
• Handle subscription-related requests, including upgrades, downgrades, renewals, and cancellations. 
• Manage recurring billing processes, ensure accurate invoicing, and monitor account balances to notify customers of overdue payments. 
• Update customer billing information, including payment methods and contact details 
• Assist customers with unlocking and deleting apps that have been restricted or need removal due to billing issues. 
• Facilitate the process of transferring account ownership when a business changes hands 
• Implement retention strategies to reduce churn and increase customer lifetime value. 
• Participate in ad hoc projects related to Gingr subscriptions and Gingr subscription updates. 
• Maintain Gingr’s Hubspot CRM 

Requirements 

• Strong understanding of billing processes, subscription management, and relevant regulations 
• Proficiency in billing software, CRM systems, and integrated payment systems 
• Collaborative team player with project management abilities   
• Excellent communication, problem solving, and multitasking abilities  
• Knowledge of customer retention strategies  
• Gingr App Software knowledge a plus  

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary 

US Remote: $41,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

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