Billing Specialist

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As the Billing Specialist at Vanta, you will own the customer billing lifecycle ensuring operational excellence in accuracy of customer invoicing, cash receipts and provide excellent customer service to external and internal customers. In this high-volume role, the Billing Specialist I is prioritizing tasks and using critical thinking to complete work.

Maintaining accurate customer records and timely collection of accounts is critical to Vanta’s continued growth. As the Billing Specialist I, you will be responsible for timely correspondences with our external and internal customers.

What you’ll do as a Billing Specialist at Vanta:

• Provide billing support to our customers through Zendesk with timely responses and resolutions to their inquiries within the established SLAs

• Investigate, address, and resolve customer billing issues. Work with customers (internal and external) to implement corrective actions to minimize or eliminate recurrence in the future

• Daily entry and distribution of customer invoices, order form review, and changes in customer information

• Support cross functional and billing initiatives and projects

How to be successful in this role:

• 2+ years experience working in billing in a SaaS environment

• Experience working with Zendesk, Salesforce, NetSuite (or other ERP systems), Stripe, Bill.com and Tesorio

• Excellent customer service skills with the ability to foster positive relationships with customers and co-workers

• Ability to multitask and prioritize accordingly

• High attention to detail

• Excellent and effective written and verbal communication skills

What you can expect as a Vantan:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• Family planning benefits through Carrot Fertility

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 11 paid holidays in the US

• Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary …