Billing Solutions Coordinator (Healthcare Patient Accounts Call Center)

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

ROLE OVERVIEW  

The Billing Solutions Coordinator is responsible for resolving incoming inquiries for Revenue Cycle Management/Patient Billing, which includes patient eligibility, benefits, billing, and collections questions related to patient/client care. The Billing Solutions team ensures prompt, courteous service to all customers: patients, vendors, health plans and clinic employees. 

COMPENSATION: $18.00 - 20.00/hourly

LOCATION: Remote
 

Full Time
Monday-Friday

Shift by time zone: 

10:30am-7:00pm EST
9:30am - 6pm CST
8:30am - 5:00pm PST

RESPONSIBILITIES 

• Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service 
• Communicate with offices and patients to ensure current information  
• Processing payment requests from patients 
• Accurately updating insurance plan and other portal information for patients as requested 
• Support leadership with daily, weekly monthly reporting needs as required 
• Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers 
• Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting 
• Identify potential revenue cycle challenges and escalates to departmental and/or leadership review as necessary 
• Review billing transactions for accuracy and to help resolve payment posting challenges on accounts 

SKILLS & EXPERIENCE 

• High school diploma or GED equivalent required; Bachelor’s degree preferred 
• 2+ years of experience in a call center environment; healthcare revenue cycle experience strongly preferred 
• Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems 
• Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email 
• Strong understanding of major health insurance carriers (in and out-of-network) 
• Knowledge of medical terminology 
• Demonstrated professionalism in dealing with confidential and sensitive patient information 
• Detail-oriented …