Billing Operations Analyst (Remote, North Carolina region)

The Role

As a Billing Operations Analyst, you will execute billing initiatives, identify process improvements, and support cross-functional teams to enhance our billing operations. You will work closely with various departments to streamline processes, improve efficiency, and drive customer satisfaction.

Key Responsibilities:

1. Billing Execution and Customer Service: 

• Execute all billing initiatives and goals with accuracy and timeliness.
• Respond to billing inquiries through various channels (email, phone, agent requests) within 24 hours.
• Maintain high standards of customer service and satisfaction.

Forecasting and Analysis: 

• Analyze billing data to identify trends, patterns, and areas for improvement.
• Create reports and dashboards to communicate insights to internal and external stakeholders.

Quality Assurance and Process Improvement: 

• Identify and implement sustainable and impactful process improvements.
• Develop and maintain standard operating procedures for billing processes.

System Migration and Integration: 

• Assist in initiatives involving billing platform migration and integration.
• Collaborate with IT and other departments to ensure smooth transitions and minimal disruptions.

Cross-functional Collaboration: 

• Work closely with other teams (e.g., underwriting, claims, customer service, and growth) to address billing-related issues and improve operations.
• Participate in cross-functional projects to enhance the company's billing capabilities.

Requirements

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 2-4 years of experience in billing operations, preferably in the insurance industry.
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Suite.
• Experience with billing systems and data analysis tools
• Knowledge of insurance industry regulations and compliance requirements (preferred)
• Strong attention to detail and commitment to accuracy

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)-match
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Paid Family Leave (Maternity, Paternity)
• Tuition Assistance
• Professional Training & Development

Compensation:

The base annual salary range for this role is $81,000-$90,000 and will be determined on an individualized basis and is only part of the total compensation package, which also includes a discretionary bonus of 10% and other Cover Whale-sponsored benefits.

Cover Whale works to maintain the best possible environment for our employees, where individuals can learn and grow with the company. We strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning, and culture.

We are an equal opportunity employer, …