Billing & Collection Specialist

Join us for an exciting career with the leading provider of supplemental benefits!

Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

The Billing & Collection Specialist is responsible for managing the end to end billing processes and ensuring timely collections. This role involves generating accurate invoices, resolving billing discrepancies, and collaborating with clients to address inquiries. The specialist will also work closely with other departments to streamline billing procedures. The below is not all inclusive and may change as the needs of the team evolve.

Essential Job Functions: 

The position performs the following which will evolve as system implementations are completed:

• Generate accurate and timely invoices for clients both utilizing the system and manual inputs.
• Utilize strong organizational skills to manage multiple billing tasks and deadlines.
• Review and monitor customer accounts for outstanding balances and overdue payments.
• Identify delinquent accounts and initiate the collections process.
• Investigate and resolve disputes or discrepancies related to invoicing or payment.
• Collaborate with clients to address billing inquires and provide exceptional customer service.
• Process payments and reconcile accounts receivable on a regular basis.
• Work closely with other departments to obtain necessary information for billing.
• Implement and maintain efficient billing and collection procedures.
• Manage assigned team mailbox: file, organize and ensure requests are addressed timely.
• Solid understanding of billing and collection processes.
• Ability to work with billing and collection systems, run billing processes, and correct for billing errors.
• Provide exceptional customer service to external and internal customers.

Skills:

• Strong math skills, ability to understand relationships between various amounts flowing through accounts.
• Detail oriented – understand the billing details to address and resolve inquiries.
• Critical thinking – ability to reason through requests.
• Problem solving – tackle new items that involve, walk backwards through a process, or use current knowledge in a new way to resolve the request.
• Time management – efficient time management to meet deadlines and targets.
• Intermediate Excel – filtering, sorting, and creating basic formulas, using pivot tables.
• Professional judgement – when to question, ask a question or make the decision.

Requirements:

• High School Diploma or Equivalent required. Associate degree in accounting or finance required or equivalent of 5 to 7 years of professional experience in a finance operations team.
• Prior experience working in billing and collections desired.
• Ability to work independently and contribute to broader …