Billing & Collection Specialist
Work From Home - AZ
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Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Essential Job Functions:
The position performs the following which will evolve as system implementations are completed:
- Generate accurate and timely invoices for clients both utilizing the system and manual inputs.
- Utilize strong organizational skills to manage multiple billing tasks and deadlines.
- Review and monitor customer accounts for outstanding balances and overdue payments.
- Identify delinquent accounts and initiate the collections process.
- Investigate and resolve disputes or discrepancies related to invoicing or payment.
- Collaborate with clients to address billing inquires and provide exceptional customer service.
- Process payments and reconcile accounts receivable on a regular basis.
- Work closely with other departments to obtain necessary information for billing.
- Implement and maintain efficient billing and collection procedures.
- Manage assigned team mailbox: file, organize and ensure requests are addressed timely.
- Solid understanding of billing and collection processes.
- Ability to work with billing and collection systems, run billing processes, and correct for billing errors.
- Provide exceptional customer service to external and internal customers.
Skills:
- Strong math skills, ability to understand relationships between various amounts flowing through accounts.
- Detail oriented – understand the billing details to address and resolve inquiries.
- Critical thinking – ability to reason through requests.
- Problem solving – tackle new items that involve, walk backwards through a process, or use current knowledge in a new way to resolve the request.
- Time management – efficient time management to meet deadlines and targets.
- Intermediate Excel – filtering, sorting, and creating basic formulas, using pivot tables.
- Professional judgement – when to question, ask a question or make the decision.
Requirements:
- High School Diploma or Equivalent required. Associate degree in accounting or finance required or equivalent of 5 to 7 years of professional experience in a finance operations team.
- Prior experience working in billing and collections desired.
- Ability to work independently and contribute to broader …
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Benefits/PerksLeadership development Philanthropic opportunities Skill-building Work From Home
Tasks- Collaborate with clients
- Process payments
- Reconcile accounts
- Resolve disputes
Billing Processes Collaboration Collections Communication Critical thinking Customer service Excel Invoicing Leadership Development Math Organizational Problem-solving Recruiting Time Management Training
Experience5-7 years
Education Timezones
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