Billing & Collection Specialist

Join us for an exciting career with the leading provider of supplemental benefits!

Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

The Billing & Collection Specialist is responsible for managing the end to end billing processes and ensuring timely collections. This role involves generating accurate invoices, resolving billing discrepancies, and collaborating with clients to address inquiries. The specialist will also work closely with other departments to streamline billing procedures. The below is not all inclusive and may change as the needs of the team evolve.

Essential Job Functions: 

The position performs the following which will evolve as system implementations are completed:

• Generate accurate and timely invoices for clients both utilizing the system and manual inputs.
• Utilize strong organizational skills to manage multiple billing tasks and deadlines.
• Review and monitor customer accounts for outstanding balances and overdue payments.
• Identify delinquent accounts and initiate the collections process.
• Investigate and resolve disputes or discrepancies related to invoicing or payment.
• Collaborate with clients to address billing inquires and provide exceptional customer service.
• Process payments and reconcile accounts receivable on a regular basis.
• Work closely with other departments to obtain necessary information for billing.
• Implement and maintain efficient billing and collection procedures.
• Manage assigned team mailbox:  file, organize and ensure requests are addressed timely.
• Solid understanding of billing and collection processes.
• Ability to work with billing and collection systems, run billing processes, and correct for billing errors.
• Provide exceptional customer service to external and internal customers.

Skills:

• Strong math skills, ability to understand relationships between various amounts flowing through accounts.
• Detail oriented – understand the billing details to address and resolve inquiries.
• Critical thinking – ability to reason through requests.
• Problem solving – tackle new items that involve, walk backwards through a process, or use current knowledge in a new way to resolve the request.
• Time management – efficient time management to meet deadlines and targets.
• Intermediate Excel – filtering, sorting, and creating basic formulas, using pivot tables.
• Professional judgement – when to question, ask a question or make the decision.

Requirements:

• High School Diploma or Equivalent required.  Associate degree in accounting or finance required or equivalent of 5 to 7 years of professional experience in a finance operations team.
• Prior experience working in billing and collections desired.
• Ability to work independently and contribute to broader team objectives.
• Ability to multitask and manage time amid multiple deadlines.
• Strong written and verbal communications skills.

FLSA Status: Hourly/ Non-Exempt

National Hourly Rate Range: $16.68 - $26.06/hour

How to stay safe:

Avesis is aware of fraudulent activity by individuals falsely representing themselves as Avesis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases  (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.

Avesis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avesis recruiters will come from a verified email address ending in @Avesis.com.

We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to ITsupport@Avesis.com.

To learn more about protecting yourself from fraudulent activity, please refer to this article link (https://consumer.ftc.gov/articles/how-avoid-scam).  If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/) with the Federal Trade Commission. Avesis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.

We Offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Equal Employment Opportunity

At Avēsis, We See You.  We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic.  At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients.  We focus on recruiting, training and retaining those individuals that share similar goals.  Come Dare to be Different at Avēsis, where We See You!

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