Billing Client Service Representative

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Billing Customer Service Representative who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.

Do you have:

• A continuous improvement mindset?
• Strong verbal and written communication skills, along with the ability to communicate internally as well as externally with customers?

As the Billing Customer Service Representative, you  are responsible for ensuring all customer billing questions are handled timely and efficiently so that they do not result in delinquencies. 

A Day in the Life

• Responsible for servicing assigned customer accounts/portfolios
• Perform research to determine root cause of customer billing issues and correct, preventing delays in customer payments
• Supports customer and internal audits through research and timely responses to customers
• Customer first bill review – ACH set-up, W-9
• Customer invoice billing preference management (PO updates, contact updates)
• Create, receive and resolve Service Cloud Cases
• Set-up for online invoice access new clients
• Place invoices on In Dispute file and research with correct operational area on the disputed charges

Requirements

• BA/BS degree in business, finance, or related field preferred
• 3+ years of experience in accounts receivable or related field, with B2B experience strongly preferred
• Bilingual: English & French speaking required
• Knowledge of basic accounting principles and practices
• Proficiency in MS Office (Word, PowerPoint, Excel, Outlook). MS Access, For Internal Candidates:  GEAC, ARM, FSP systems knowledge is extremely helpful
• Data Query experience a plus

The hiring base salary range for this position is $51,800 to $71,200 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. 

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.