Billing and Collections Specialist

Our family of services comprises four distinct mental health treatment programs and one therapeutic boarding school. With 14 unique locations, we manage and support 400 employees serving 225 residential clients daily located across five states; California, Idaho, Maine, New Hampshire, and Texas here with Altior Healthcare.

We are currently seeking a Collections Specialist who is responsible for administrative tasks, the collection of outstanding account receivables, all aspects of collection, analysis, and resolution of billing problems, and reducing accounts receivable delinquency.

Essential Duties:

• Manage Patient Accounts: Review and manage outstanding patient balances, working to ensure payments are received in a timely and respectful manner.
• Insurance Follow-Up: Contact insurance companies to resolve unpaid or underpaid claims, handling denials and discrepancies to minimize delays in reimbursement.
• Patient Communication: Proactively communicate with clients to discuss balances, payment plans, and account details in a compassionate, respectful, and professional manner.
• Record-Keeping: Document all collections activities accurately and maintain organized records for each account.
• Process Improvement: Work with the billing and revenue cycle teams to identify ways to improve collections efficiency and client satisfaction.

Qualifications:

• Experience: 2+ years in collections, billing, or accounts receivable, preferably within a healthcare or mental health setting.
• Knowledge: Familiarity with healthcare billing and collections processes, including insurance billing and reimbursement.

Benefits: 

• Competitive salary and comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and a commitment to work-life balance.
• Opportunities for professional development and career growth.
• A supportive and inclusive work environment dedicated to mental health advocacy.

Schedule: 8 AM to 5 PM; Monday - Friday

Compensation: Starting at $30 per hour