Biller Onboarding Coordinator

About Wisdom

Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line.

Wisdom is backed by Juxtapose, a leading technology and service investment company which partners with experienced entrepreneurs to build category-defining tech companies. We are a fully distributed, remote-first team with employees across the US.

About The Role

Wisdom is hiring a full-time Biller Onboarding Coordinator to join our operations team and play an impactful role in preparing new dental billers for their first assignments with Wisdom, and setting every new teammate up for success. In this role, you’ll oversee the onboarding journey of every new biller at Wisdom and manage the related administrative tasks of tracking their progress, setting up Google Workspace needs (Chat, Drive, and other similar tools), and checking work quality. This role will also require a strong background in dental billing, as you’ll be onboarding billers across multiple different dental practice management softwares.

This is a full time, fully remote role reporting to the Billing Operations Hiring & Onboarding Manager, Darla Pulley. 

What You’ll Do

• Collaborate closely with the Billing Operations Hiring & Onboarding Manager to ensure the delivery of high-quality onboarding programs

• Partner with new billers one on one to introduce them to company policies, procedures, and culture, and check in on their satisfaction and engagement during the onboarding process

• Monitor the progress of new billers during the onboarding period, providing support and feedback as needed, and highlighting each biller’s strengths and areas for growth

• Identify training needs and growth areas in new billers, and create relevant assignments to enhance their skills and knowledge in advance of working directly with an office

• Identify areas where we can continue to improve our onboarding process, and partner across the team to coordinate new additions or changes to our current process to make onboarding even smoother

• Foster a positive work environment by promoting open communication and partnership with both new teammates and operations leadership

We’d Love to Hear From You If You Have

• At least 2 years of remote dental billing experience with a strong understanding of dental billing procedures and regulations

• Extensive working knowledge of multiple dental Practice Management Systems (PMS)

• Excellent interpersonal and communication skills

• Proven ability to work collaboratively with cross-functional teams

• Proven strong organizational and problem-solving abilities

Wisdom is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.