Bilingual Spanish/ English Licensed Insurance Agent

Bilingual Spanish/English Licensed Insurance Customer Service Representative

At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling. 

Customer Service Representatives will be supporting one of the largest insurance providers in the U.S. CSRs will assist with entry-level auto and property policies. Foundever will pay for all training, testing fees, and all state licensing requirements.

We believe in investing in our agents and helping them to achieve a career in insurance. You will have the opportunity to grow within the company and encourage you to do so. The primary function of the position is to receive, review, and process calls regarding customer's insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy. Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls.

Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phones, or other household members.
 

Key Personality Traits:

¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español?

Become a Bilingual Licensed Insurance Agent by joining an elite team that supports industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world’s top brands. In this position, you will:

• High service aptitude with a personal drive to serve/display compassion
• Speak Fluent English and Spanish
• Fondness of organization, order, and process
• Natural ability to manage emotions and show resiliency during a stressful situation

Core Competencies:

• Customer Service Aptitude
• Reliability
• Empathy
• Critical Thinking

Skills, Knowledge, & Abilities:

• Professional customer service aptitude
• Basic conflict resolution skills
• Effective verbal and written communication
• Active listening skills
• Demonstrated ability to multitask
• Ability to navigate system tools to search for answers & information
• Demonstrated ability to utilize computer systems/data systems
• Ability to solve complex situations with limited information
• Questioning and deductive reasoning skills
…