Bilingual Spanish Customer Service Representative
Remote, TX, US
Job Requisition ID: 91107Â
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Location Designation: Hybrid - 3 days per quarterÂ
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*Must be bilingual in Spanish*
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There are few Fortune 100 companies as renowned as we are for our diverse culture, training, and career opportunities. So it should not be surprising that when you work at New York Life, youâre backed by unyielding support, development, and resources.Â
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Role Overview:
Are you passionate about helping others? Do you enjoy solving problems? Are you interested in a career with an industry leader? If so, becoming a Customer Service Professional at New York Life is a perfect fit for you!Â
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As a Spanish Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them. Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so. Not sure how? No problem! Our comprehensive, paid training program will give you everything you need to help service our customers. All we need from you is the commitment to provide best in class service by making every experience a positive one. Â
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What You'll Do:
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Be the first point of contact for handling both routine and tricky customer issuesÂ
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Reduce customer effort by taking charge and solving customer problems for themÂ
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Place quality above quantity in everything you do in a way that enhances our company brandÂ
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Work both independently and as part of a collaborative team in a fast-paced, empowered environmentÂ
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Attending 2 on-site workdays per quarter, once you have completed training.Â
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What You'll Bring:
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High School diploma/GED required; Associate or Bachelor's degree preferredÂ
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Experience solving problems and reducing the effort required of customersÂ
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Ability to interpret customersâ needs, identify solutions and communicate clearly both written and verbalÂ
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Accountable, ethical, good decision-making abilityÂ
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FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting Hybrid Hybrid - 3 days per quarter Hybrid work model
Benefits/Perks401(k) match Adoption Assistance Annual bonus Annual discretionary bonus Benefits Discretionary bonus Discretionary bonus eligible Employee giving Financial Security Hybrid work Incentive Program Leave programs Overtime eligible Paid training Paid Vacation Pay Transparency Sales bonus Sales bonus eligible Student Loan Repayment Student loan repayment programs Tuition reimbursement Volunteerism
Tasks- Customer Service
- Handle customer issues
- Mentoring
- Multitask
- Training
Bilingual Bilingual (Spanish) Coaching Communication Computer Customer service Insurance Insurance Industry IT Leadership Life Insurance Life Insurance Products Mentoring Multitasking Problem-solving Sales Security Training
Experience0 years
EducationAssociate degree Bachelor's Bachelor's degree GED High school diploma Insurance
CertificationsFINRA associated person FINRA licensed FSA
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9