Bilingual Patient Care Advocate

Who We Are:

Join our innovative team at NHOMS | MassOMS and play an essential role in creating outstanding experiences for our clients, partners, and communities. By embracing our core values of innovation, compassion, accessibility, and one team, you will play a part in a mission to make a lasting impact on our organization's growth and success. 

Our core values center around healing first for our patients. Members of our team approach each day with compassion for both patients and colleagues. We promote innovation on every level and ensure we are accessible to one another as we work as one team.

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives - all while having a little fun!

Position Summary:

As a key contributor to our growth team, the chosen candidate will inform, enlighten, and coordinate appointments for potential patients across our network of 13 surgical centers. Our ideal candidate will have excellent communication skills, be passionate about helping others, and thrive in a fast-paced environment.

Responsibilities include but are not limited to:

• The Patient Care Advocate is a results driven individual who is responsible for making outbound calls and taking inbound calls, acquiring new patients, and exceeding goals through personal efforts and referrals; enhancing selling skills; developing healthy/productive working relationships with patients and colleagues.
• Taking inbound calls from prospective patients to discuss our dental implant solution. Following up on leads through CRM by contacting prospective patients through outbound call activity.  
• Assisting potential patients in the decision-making process utilizing the NHOMS & MassOMS consult process.
• Manage follow up process by reaching out to potential patients who have already expressed an interest to help educate them on the process, identify where they are in their decision-making process, and/or follow up on patients who may have delayed treatment.
• Manage the referral-based lead generation process, working with existing patients to identify potential referrals.
• Other duties as assigned.

Required Skills & Abilities:

• Excellent verbal and written communication skills.
• Fluency in English and Portuguese 
• Fluency in Spanish is also a nice to have
• Self-motivated, professional and target driven.
• Proficient in basic computer applications and willingness to learn internal programs.
• Team player within a target-driven environment.

Remote Requirements:

• Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors. 
• Proficient with computer problem solving skills and set up.
• Secure, reliable, compatible, and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed).
• Must have a dedicated and private home work space with minimal distractions.
• Remote positions with our team are currently available for candidates located in AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WV, WY

Experience & Qualifications:

• Associates degree in business-related filed OR equivalent experience
• Preferably 2 years of successful Inside Sales experience
• Experience in building and maintaining patient relationships
• Ability to communicate effectively and build rapport over the phone and through email 
• Strong organizational skills and attention to detail 
• Passion for making a positive impact on people's lives 

Compensation & Benefits:

• $50,000-$60,000 per hour base compensation + an uncapped sales incentive plan
• Medical, Dental, & Vision Insurance
• Paid vacation & sick time
• Access to our 401(k), Safe Harbor, & Profit Share Plan
• Eligibility for discretionary quarterly bonuses. 
• Discounted oral surgery services for teammates and their families.
• Referral Bonus eligibility

Our Commitment to Diversity and Inclusion

At NHOMS | MassOMS, we pride ourselves on creating a supportive and inclusive environment where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together, making a difference in our industry. A culture of innovation, diversity, and inclusion is the NHOMS | MassOMS way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.