Bilingual Part-Time Member Service Representative

Department Overview:

Summit Credit Union, founded in 1935, is a credit union based in Cottage Grove, Wisconsin, United States. As of 2024, it has 60 locations throughout the state. Summit has more than 261,100 members and $7.3 billion in assets, making it one of the largest credit unions in the state.

Anticipated Start Date

12/2/24

Anticipated Hours Per Week

15-19

Schedule:

Hours will be scheduled during these days:  Friday, Saturday, Monday, and one other day during the week 

Salary/Wage Range:

Hourly $19.50 to $21.00

Number Of Positions

5

Position Summary/Job Duties:

Love building relationships over the phone? Fluent in both English and Spanish? We have the perfect role for you at Summit Credit Union! This position offers a flexible, hybrid schedule ideal for those seeking part-time work (15-19 hours). In this role, you will provide prompt, courteous, and thorough assistance to our members and potential members over the phone. Utilize your bilingual skills to engage with a diverse member base, while enjoying a supportive and fun, collaborative working environment. This position requires in-office visits to our Cottage Grove headquarters just twice a month. If you’re looking for a role that offers flexibility, a chance to make a difference, and a rewarding environment, apply now and join our amazing team at Summit Credit Union!

Why Summit?

• Onsite 24/7 gym
• Wellness Café
• Peak hours pay differential
• Fun, collaborative environment

Job Requirements:

• Professional well developed written and interpersonal communication skills essential for interacting with members and co-workers.
• Ability to elicit member information that can be used to strengthen member relationships.
• Requires judgment to solve day-to-day problems but usually within established guidelines.
• High school diploma or equivalent.
• Minimum combined two years experience in at least two of the following areas: (Public contact/member service, call center, financial environment or sales).
• In depth knowledge of member self-service tools.
• Basic mathematical skills required, including the ability to perform interest, pay-off, dividend and certificate penalty calculations.
• Work requires basic knowledge of Microsoft Office Suite.

At Summit we cover more ground, give more back and have more fun.
Come be a part of something bigger!

At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law.  We embrace diversity and believe that inclusion is critical to our success as a credit union.  Different makes us better.  Employment decisions are made based on qualifications, merit and business need. 

Qualifications:

Job Requirements:

• Professional well developed written and interpersonal communication skills essential for interacting with members and co-workers.
• Ability to elicit member information that can be used to strengthen member relationships.
• Requires judgment to solve day-to-day problems but usually within established guidelines.
• High school diploma or equivalent.
• Minimum combined two years experience in at least two of the following areas: (Public contact/member service, call center, financial environment or sales).
• In depth knowledge of member self-service tools.
• Basic mathematical skills required, including the ability to perform interest, pay-off, dividend and certificate penalty calculations.
• Work requires basic knowledge of Microsoft Office Suite

Application Instructions:

Please apply onsite during Open House/Job Fair on 11.21.24 at Summit Credit Union Headquarters located at 1709 Landmark Dr.

May also apply via Summit's website.

https://www.summitcreditunion.com/about-summit/careers/

 

Contact:

Org: Summit Credit Union
Contact: Mayra Archilla-Barton
Web: summitcreditunion.com
Email: mayra.archilla-barton@summitcreditunion.com
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