Bilingual Funding Associate (Spanish/Portuguese)

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Funding Associate

Your Location: Remote/Anywhere within the USA

You Report To: Funding Manager

Your Schedule: Monday to Friday 10:30am - 7pm EST or 9am -5:30pm PST

Your Compensation: $20.69/hour plus a monthly bonus

Learn more about our awesome Funding Department

What is the Career Development Rotation?

First Help Financials Career Development Rotation (CDR) is a structured program providing our full-time, bilingual employees an opportunity to experience different roles in multiple departments within the company. It’s a program that moves you across jobs every 12-16 months allowing you to gain exposure, develop new skills, and broaden your understanding of the company’s business operations. Participants starting in Funding will rotate to Customer Service or Collections.

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Funding department to accommodate our remarkable growth! The primary role of the Funding Associate will be ensuring loan packages received are worthy of becoming an asset for the company while providing high quality support to our dealer partners.

What you will do:

Your duties include, but are not limited to:

• Verify that all funding packages submitted by dealers meet FHF quality standards
• Conduct phone verification of personal references and employment information for prospective clients
• Verify the veracity of all information provided during application process and funding process
• Collect and manage incoming faxes from dealerships
• Provide constant updates to dealerships regarding the status of their funding packages
• Conduct final funding interviews with prospective clients
• Manage and support dealerships expectations and communication
• Assist other funding associates whenever needed
• Report and discuss with Funding Manager any potential risk flags not previously known
• Work with the rest of the funding team towards meeting FHF weekly/monthly targets

What you bring:

• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.
• Demonstrated historical career stability
• Spanish/Portuguese fluency
• Minimum of 1 year in Banking or Auto lending and Customer Service experience
• Excellent communication skills
• High school diploma or GED equivalent required
• Willing to work Monday to Friday, 10:30am-7pm EST

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.

Requirements