Bilingual (English/Spanish) Customer Care Rep - Virtual

Our story 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” 

Our Values: 

Champion People – be empathetic and help create a place where everyone belongs. 

Grow with purpose – Be inspired by our higher calling of improving lives. 

Be Alight – act with integrity, be real and empower others. 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. 

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

Learn more at careers.alight.com.  

We are now hiring ambitious, motivated bilingual (English & Spanish) Customer Service Professionals in Puerto Rico.

This role requires that qualified candidates must reside in Puerto Rico.

IMPORTANT INFORMATION upon application for this role:

• Be attentive to your email and text messages as we will contact you for next steps. After submitting your application, if you are selected to move forward you will receive a text from Alight to answer some questions regarding this role. 

• We also require an English Language Assessment: If advanced to this stage, it will take about 30 minutes meeting with a manager. In order to qualify as a fully bilingual candidate for this role, you will need to complete and successfully pass this assessment with a meets company standards result.

The customer care representative role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems.

We Offer You

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:

• A full Benefits Package, starting on …