Bilingual Disability Case Manager- Indeed
CAN, Quebec - Full Time Remote
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Working Arrangement
RemoteJob Description
Manulifeās Canadian Disability and Group Life team is looking for Bilingual Disability Case Managers. This opportunity is 100% remote.
As a Disability Case Manager, youād support our plan members across Canada managing their claim through illness, recovery and return to work. Youād provide disability benefits and proactive case management focused on return to work. The role involves applying critical thinking and judgment when determining whether to issue disability payments, strong analytical skills to interpret contractual wording and medical information, prioritizing work and actioning tasks daily with a considerable amount of telephonic communication.
Responsibilities:
Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.Ā Ā
Actioning daily administrative tasks which include responding to emails and telephone calls on a timely manner.
Assessing claims based on contractual, medical, and vocational barriers.
Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.
Writing letters to communicate pertinent benefit related information based on analytical reasoning.Ā
Demonstrating resiliency, empathy and compassion when listening and communicating with plan members including delivering difficult claims related decisions.
Our Disability Case Managers work on teams that manage Absence Management Consultative Services (AMCS), Short Term Disability (STD) or Long-Term Disability (LTD) claims.Ā
What we are looking for:
The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.Ā
A post-secondary diploma, CEGEP (DEC or DEP) or bachelorās degree in a healthcare program or equivalent work experience.
If you have experience in the following roles, we would love to meet you: Health Care, Insurance, Sales, Customer Service, etc.
The ability to make difficult decisions within tight time constraints.
Disability management and/or Group Benefit knowledge, an asset.
At ease with both incoming and outgoing calls.
Strong ā¦
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Benefits packages Boundless opportunity Competitive salary Competitive salary and benefits Competitive salary and benefits packages Continuous innovation Flexible work Flexible work policies Growth Opportunities Growth trajectory Leadership opportunities Professional development Professional development and leadership opportunities Values-first culture Work-life balance
Tasks- Develop relationships
- Make difficult decisions
- Manage caseload
Analytical Bilingual Communication Case Management Communication Critical thinking Customer service Disability Management Financial Services Healthcare Leadership Mental Health Prioritization Sales Telephonic Communication Training
EducationBachelor's degree CEGEP Counseling Diploma Health Human Resources Post-Secondary Diploma
TimezonesAmerica/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8